What has becomne of Jumbotech?

On the 7th of July I logged my first call for my fiber connection that went down. Since then my connection has gone down, without fail, every morning. The connection comes back up sometime during the day. I have not been able to get a trend but it appears that the drops mostly occurs between 08:30 and 09:00. Now although my money goes into the bank account of jumbotech, I have been dealing with metrofibre. metrofibre has been to my house and confirmed that my equipment and my section of the line is not the fault. They did however confirm that there is a fault and that is was on the backbone. This was 2 days ago. I have been in IT, on the operational side of things, for more than 25 years and I am ashamed of what has become of the industry. How can a big company like metrofibre and a well established company like jumbotech, not resolve a simple fiber connection issue? Pathetic is what I would call it. I have been more than patient but now I am done. I would complain about the service but there has been none.