Active since May 2010
I keep writing reviews about my experience with them and they keep reporting the reviews and having them removed. Joke is on them because every removed review adds multiple bad reviews on multiple platforms. Additionally this means that the terrible reviews out there are only a fraction of the bad reviews about them.
Bought a few items from them on 31 August 2020. Received half the order and an email stating that the outstanding items would be shipped on arrival. It's now 2022 and I have queried the order number multiple times. All they do is try to play delay tactics. NEVER buy from them or any of their sites. I will definitely not make the same mistake again.
Bought a few items from them on 31 August 2020. Received half the order and an email stating that the outstanding items would be shipped on arrival. It's now 2022 and I have queried the order number multiple times. All they do is try to play delay tactics. Fraudsters operating out in the open. NEVER buy from them or any of their sites. I will definitely not make the same mistake again.
Never received all of the items in my order and they kept giving false promises when I reached out to support until they eventually deleted my account. Garbage website.
The worst service I've ever received. Upgrading my contract in-store proved impossible with employees being unable to solve the simplest problem, so I upgraded online and solved the problem myself. You ****ed that up when your courier got the wrong address and refused to listen when I phoned them. I phoned Vodacom and they refused to listen. I emailed and logged faults and you refused to listen. After a whole day of phoning back-and-forth and lodging complaints you finally figured out that the address was wrong. When your courier finally arrived, he couldn't be bothered to wait 2 minutes for proof that we live in the house that he was delivering to. Now he's gone with the phone that you guarenteed would be delivered within 24hours... 48hours ago. Never have I received such terrible service from a company
Useless, incompetent halfwits that can't read an address.
<p>I am paying R1499 per month for what they called a 7 megabit, true uncapped, unshaped, unthrottled web service with 99.9% uptime since the days when they were called edge-innova.</p> <p>Their actual uptime is around 60% and even then their network is prone to glitches and odd behaviour, like blocking Google and the Playstation network in the past.</p> <p>Currently my internet speed is rapidly fluctuating between 10 and 50 kilobytes/s (slower than dialup). One Speedtest even showed my speed at 0.02 megabits/s! Its been like this for the past five days. If I'm on the shaped and throttled package, then why am I paying double the price listed on their website?</p> <p>There are near constant issues with fibre breaks, connectivity, power supply and lightning. </p> <p>Support takes their time to respond and customers are frequently left to sort it out themselves. </p> <p>Terrible, even worse than telkom! </p>
I need my fault reference numbers of the past six years to complete my consumer complaint against telkom for failing to provide good quality service, unfair pricing on services, unconscionable conduct, misleading and desceptive representations of services, overselling services, the use of intimidation tactics and failure to provide warnings about risks. You have violated each of these consumer rights and are also with witholding information now.
Can't load a website on a 4 megabit line on a sunday. Could you send me a list of all the faults I logged and their escalation codes over the past 6 years, so I can start preparing my consumer complaint against telkom. This serves as a notice that I will be holding telkom liable for the losses caused by their incompetence and lack of action in resolving this matter.
CHECKING UP ON MY FAULT REFERENCE TO FIND IT CLOSED AFTER I REPLIED TO YOU MESSAGE THAT IT ISNT!!! YOU JUST CUT MY LINE SPEED AND MADE THE PROBLEM WORSE!!! HOW MANY TIMES DO I HAVE TO TELL YOU THE EXACT SAME THING BEFORE YOU START LISTENING?!! THE PROBLEM HAS NOW BECOME WORSE DUE TO YOUR INCOMPETENCE!!!
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