Disgusted with attitude of employee

I called to place an order for the combo party package thst included 1 kides ride, 1 jumping Castles, 10 kides chairs and 2 kidies tables. I spoke to Seema. She was extremely rude. And said they cant deliver in Reservoir Hills yet they do Japanese Gardens in Durban. She refused for me to fetch and drop off. I even offered to fetch the guy installing the items. I offered a higher delivery charge. She still refused. Thats not how business works!!! SO RUDE AND SHE SPEAKS SO POORLY. I will never advise anyone to do business with them.