Don't waste your well earned money on a Jura Coffee machine.

These are expensive coffee machines and worth it. But what is not worth it is the service from the staff and the company. The service has always been bad for me. But what made a complain on this platform is my current dilemma. My machines grinder stopped working on the 16 December2025 the machine is 2 years old, there service department is closed so they just tell you will have to bring it in January next year. This is the time we will use the machine most. I have some technical skills and was able to identify the problem but they refuse to sell me the part as a private client. So they are basically saying ***** you, you are not important we can't service your machine and wont sell you the part to fix it. Extremely unprofessional. This machine turned out to be a frustration instead of a pleasure, because of their bad service. Don't buy a machine with this company no matter how exited you are.