Bad service from Cara Camp

Took our oldest caravan for a service and a new roof skirt at Cara Camp Helderberg. They where suppose to do a quote and get our approval on it, which they never did. Took 2 months to get it back and we just had to pay the 18K. We went away for a week and today it poured with rain. The skirt is wet right threw and water is dripping in the inside. This should not happen and we now worried about wood rot. The skirt pulled so tight that I can see light threw the stitching. And to open the front and back flaps I have to loosen the roof brackets. Those brackets are going to damage the skirt in time. Bad job all round.