Deceived

I needed advice about a problem with my printer. I tried Just Answer. One has to fill in a form to get a consultant. I filled in the form, stating you pay R65 fully refundable. When I entered my credit card details immediately R850 was taken from my account. When I questioned that, I was told I can only be helped by paying membership fee of R850 and no money is refunded. What a ****. AND I did not get any helpful advice. I was only told to do what I had already done myself before contacting Just Answer.