JA
Just Answer
Unclaimed Business
JA
Just Answer
Unclaimed Business
48 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Just Answer
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Just Answer faces overwhelming customer dissatisfaction centred on undisclosed subscription billing, unauthorised debit orders, and inability to obtain refunds or cancel memberships. Customers consistently describe a deceptive bait pricing model where a small advertised fee triggers significant recurring monthly charges. Communication channels are described as circular and unhelpful, and the actual answers received are frequently described as no better than a basic Google search.
TrustIndex
1.6
Jul '25 - Jun '26
Based on recent customer reviews, Just Answer faces overwhelming customer dissatisfaction centred on undisclosed subscription billing, unauthorised debit orders, and inability to obtain refunds or cancel memberships. Customers consistently describe a deceptive bait pricing model where a small advertised fee triggers significant recurring monthly charges. Communication channels are described as circular and unhelpful, and the actual answers received are frequently described as no better than a basic Google search.
Just Answer has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. Hellopeter has tracked Just Answer across 319 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I needed advice about a problem with my printer. I tried Just Answer. One has to fill in a form to get a consultant. I filled in the form, stating you pay R65 fully refundable. When I entered my credit card details immediately R850 was taken from my account. When I questioned that, I was told I can only be helped by paying membership fee of R850 and no money is refunded. What a ****. AND I did not get any helpful advice. I was only told to do what I had already done myself before contacting Just Answer.
1 reviews | Active since Jan 2020
I needed advice about a problem with my printer. I tried Just Answer. One has to fill in a form to get a consultant. I filled in the form, stating you pay R65 fully refundable. When I entered my credit card details immediately R850 was taken from my account. When I questioned that, I was told I can only be helped by paying membership fee of R850 and no money is refunded. What a ****. AND I did not get any helpful advice. I was only told to do what I had already done myself before contacting Just Answer.
1 reviews | Active since Jan 2020
If I could give them -500000 I would. Their advice did not answer ANYTHING nor helped & now I see they just deduct almost R1000 as they see fit. PEOPLE PLEASE STAY AWAY FROM THEM. THEY DO NOT GIVE ADVICE YOU CAN USE & APPARENTLY YOU GET CHARGED AS THEY PLEASE!!
1 reviews | Active since Jan 2020
If I could give them -500000 I would. Their advice did not answer ANYTHING nor helped & now I see they just deduct almost R1000 as they see fit. PEOPLE PLEASE STAY AWAY FROM THEM. THEY DO NOT GIVE ADVICE YOU CAN USE & APPARENTLY YOU GET CHARGED AS THEY PLEASE!!
1 reviews | Active since Jan 2020
I was completely misled and ****med by this company. I was trying to resolve a problem with my Netflix account and believed I was on the official Netflix support site, but somehow landed on the JustAnswer website instead. After explaining my issue, I was told I needed to pay a refundable R65 fee to speak to an expert. I agreed to this. However, the moment I entered my credit card details, R850 was deducted from my account and I received a “welcome” email confirming a monthly subscription I never knowingly signed up for. Since then, I have repeatedly tried to contact JustAnswer for a refund, but it is virtually impossible to speak to a real person. You are forced to deal with a bot, and whenever you mention wanting a refund, the chat conveniently ends or redirects you to pay yet another R65 fee before continuing. I refuse to be charged again just to dispute an unauthorised subscription. This entire experience has been deceptive, frustrating, and extremely *********.
1 reviews | Active since Jan 2020
I was completely misled and ****med by this company. I was trying to resolve a problem with my Netflix account and believed I was on the official Netflix support site, but somehow landed on the JustAnswer website instead. After explaining my issue, I was told I needed to pay a refundable R65 fee to speak to an expert. I agreed to this. However, the moment I entered my credit card details, R850 was deducted from my account and I received a “welcome” email confirming a monthly subscription I never knowingly signed up for. Since then, I have repeatedly tried to contact JustAnswer for a refund, but it is virtually impossible to speak to a real person. You are forced to deal with a bot, and whenever you mention wanting a refund, the chat conveniently ends or redirects you to pay yet another R65 fee before continuing. I refuse to be charged again just to dispute an unauthorised subscription. This entire experience has been deceptive, frustrating, and extremely *********.
1 reviews | Active since Jan 2020
The Official Site of Experts - Get Help, Ask on JustAnswer BEWARE OF USING THIS SITE, BEFORE YOU KNOW IT AND WITHOUT YOUR CONSENT THEY WILL BILL YOU R650 PM, FOR A SERVICE YOU NEVER REQUESTED! FURTHER THERE IS NO FORM OF DIRECT CONTACT TO *****Y THIS BILLING.
1 reviews | Active since Jan 2020
The Official Site of Experts - Get Help, Ask on JustAnswer BEWARE OF USING THIS SITE, BEFORE YOU KNOW IT AND WITHOUT YOUR CONSENT THEY WILL BILL YOU R650 PM, FOR A SERVICE YOU NEVER REQUESTED! FURTHER THERE IS NO FORM OF DIRECT CONTACT TO *****Y THIS BILLING.