Refund Request

I placed an online order for blankets May 2025, it was delivered on the 30th May 2025 and I returned the order on the 6th May 2025 because they were totally different to the ones they advertised . I did several follow ups to check my refund, until to-date I've never received it. My worry is that they registered with payflex, and people will fall on the same trap. I finished paying payflex and I need my refund. I even sent WhatsApp message to +27 63 709 8840, but they just blue tick my messages.