approved one minute forced to pay deposit and then not approved with no refund

just property upper highway i suggest you stay away from them. there you are approved means nothing. they force you to pay the deposit and admin fee then sign contracts and trust me they make sure it is done immediatly. then they decide 5 days later oh sorry we not approving you. try and get your deposit back and admin fee back. no you get told its up to them if they will pay it back and when they will pay it back. Both the estate agent Kayla and Lara are extremely rude when asking for the money infact they goes as so far as to not answer calls to ensure they dont have to pay the money back. this company is *****ulent and a bunch of *****s