Bad service from Fred

The service is always good, but there's one person called Fred an Indian guy, he is so rude. He was literally 3 minutes at our complex . We called so we can get all the gate remote controls set up. Just 4 units, with 2 gates, he told us he is not there to set up a million remote controls his exact words. One of the remote controls one button opens both the gates at once. And he refused to set up just one remote on both the gates. 3 minutes or less we paid R450 for a lousy service..