Disrespectful service - K. Carrim Atterbury

Carrim, Hardware Menlyn, I took delivery of supplies (R18,819.11, Doc. 4993005946)for renovations of our complex. Trouble started when we had to do some returns. The conduct of one gentleman (Black Indian) who looks like he is in charge at the collection yard was appalling and disrespectful to say the least. He shouted (unprovoked) at clients and his workers indiscriminately, treated them with arrogance and disrespect. He even in his fiery temper, could not read their own invoice and refused our contractor to return two door frames that were actually item #3 on the receipt. I later called to clarify this and was met with just as bad , rude, disrespectful response from an Ali Fyzoo with whom I had initiated the transaction online, he subjected me to an interrogation and did not give me a chance to explain the reason for my call. I at some point told him to keep quite and listen to me because (i) I had initiated the call and (ii) I was the client, he must not shout/argue with me, only then did he apologise and promised to receive the doorframes needless to say that would cost me another trip back to them. Refund also took forever as we had to come another day as they "did not have cash". While I have over the years (since 2016), found, and recommended K. Carrim's nationwide building supplies as well priced, my recent experience has made me reconsider. One can only imagine how workers are treated daily if that could happen in full view of clients and not sparing clients themselves. This is sad, disappointed loyal client of years.