K Light Import
1|2 reviews
RR
Racquel R
1 reviews | Active since Member
02 Nov 2022, 08:26
Worst Customer Service!
Sat, 15 Oct, 21:29 (12 days ago) to info Below a copy of my email i sent 12 days ago. Still no Answer for my goods I paid for!
Good day
I purchased two pendant lights grey Smokey and a Yellowish one as in the attached picture. I purchased it From Toyer Cassiem a Light World and I was with him in the store when he placed the order and read the sku / required details to the female sale consultant at K-lights I opened it today and found two completely different items which by law cannot be installed in a bathroom. The description on my receipt: 2 A – KLCH – 9128 / SM and on your box It reads: KLCH – 9182 / SM
it had to be installed tomorrow which means the installation of the rest of the work will be delayed, which I cannot afford and my contractor is booked for other jobs.
I kindly request that you make haste to collect and replace with the items I purchased.
Regards
Mrs RL Rousseau
R. L. ROUSSEAU
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Replies (133)K Light Import's replyOfficial
02 Nov 2022, 08:50K Light Import is a wholesale business selling to lighting stores only.
Our showrooms are open to the public for viewing purposes only.It is very unfair to blame K Light for the poor service delivered by Toyer Cassiem from Light World. Mrs RL Rousseau should solve the problem with Light World as they dealt with her and were paid by Mrs RL Rousseau. Eli Kalmi Owner - K Light
Our showrooms are open to the public for viewing purposes only.It is very unfair to blame K Light for the poor service delivered by Toyer Cassiem from Light World. Mrs RL Rousseau should solve the problem with Light World as they dealt with her and were paid by Mrs RL Rousseau. Eli Kalmi Owner - K Light
Best regards,
K Light Import's reply02 Nov 2022, 08:50
Official
K Light Import is a wholesale business selling to lighting stores only.
Our showrooms are open to the public for viewing purposes only.It is very unfair to blame K Light for the poor service delivered by Toyer Cassiem from Light World. Mrs RL Rousseau should solve the problem with Light World as they dealt with her and were paid by Mrs RL Rousseau. Eli Kalmi Owner - K Light
Our showrooms are open to the public for viewing purposes only.It is very unfair to blame K Light for the poor service delivered by Toyer Cassiem from Light World. Mrs RL Rousseau should solve the problem with Light World as they dealt with her and were paid by Mrs RL Rousseau. Eli Kalmi Owner - K Light
Best regards,