RR
Racquel R
Active since Jan 2015
14
Reviews
0
Industries
Reviews
14 reviews36 months ago
Miway should pack up and close their doors
Just got off the phone with Miway consultant and I shouldn't be surprised at their poor service. I registered a claim and as usual they get back after a few days... on trying to process the claim, my profile is inaccessible and... and... and Only to find out that Miway has decided to cancell my policy without consulting me. The consultant sais that Miway's underwriters decided to stop my insurance because of my claim profile. well last year My Tv, airfryer, printer and fridge was damaged due to loadshedding, Miway argued its wear and tear and did not want to settle my claim although their agument was refuted by their assessor as well as an independent assessor. They said in writing that it would be too expensive to accommodate my Smart-tv-claim. We repaired it ourselves and GUESS WHAT ? it wasn't expensive at all to have it repaired. The only settled the claim for my fridge and printer. They should not be in business, theyr'e dishonest and *********.
1 reply
44 months ago
Miway not there when they're needed
How long does it actually take for Miway Insurance to get back to their clients? I sent a mail to enquire and to register my claim on 15 October and another email on 22 October, but no response!
1 reply
44 months ago
Sad when youth choose to adopt apartheid attitudes
I asked for 2 slices of lemon, (short blond waitress about 19 - 20 years give or take) response: you must ask at the bar. I approach the only gentleman behind the bar, which unkowingly to me sais he does not work there. Barlady then responds very sarcastically and completely out of line, " I have a lot of customers waiting in the line, you have to wait in the line". Guess what no one queueing in any line. No interpersonal skills, rude and bias. I wonder if it it's because I don't share the same race as her. What other explanation does one have when the person opposite you speaks down to you, and smiles at you while serving her regular customers without making an effort to serve you 2 slices of lemon with your beverages?
0 replies
44 months ago
Collections@womag.co.za
Owning up to my impetuous mistake. Aology to to Melissa and Kim at Womag Melissa, I am so ashamed for my rash behaviour. I humbly ask your forgiveness. I just checked the boxes as advised by Daiyaan and I discovered the three boxes each have 2 tiles in them. I would never have imagined that there we're two tile in it, because the boxes are so slim, I really assumed there were only one tile in each of them... Again, please forgive my foolishness for making false accusations and that I have offended you and perhaps Kim as well. If it makes you feel any better, owning up to my mistake is painful, but it's the right thing to do. Thank you Regards R Rousseau
0 replies
44 months ago
MIWAY , NOWAY !
Hi there all In my experience with MIWAY they don't value service delivery, they don't even respond. I have a new complaint, but have little faith that they'll attend to it. Or they might enquire, but just like last time, they'll play ball with me and then come up with the same remark as last time " your product (SMART TV) is not covered due to wear and tear! Definition of wear and tear the loss, injury, or stress to which something is subjected by or in the course of use especially : normal depreciation. Which in my understanding is pretty much everything we use on a daily basis and insure at insurance companies. Another client I know lost his TV, because it fell while he was carrying it downstairs AND it was replaced! Good day, Kindly forward to the appropriate department, please? TV Model :UA40H5303ARXXA Serial 0BBR39NFA04405T Version nr TD01 With reference to our previous claim : TV's backlights became disfunctional and as a result, lost picture. Miway decided not to honor, their terms and responded that our smart TV is too old, therefore they will not / are not obliged to honor the claim and that it is too costly to have the backlights repaired. Infact Miway said that the backlights will cost more than the TV. and later added something like 'it's wear and tear" An acquaintance of mine dropped their smart TV while carrying it downstairs and Miway replaced it. We have had our Smart TV repaired so we'd like you to send your assessor to assess it, because we want to add it onto our policy again till we've decided which insurance company we're moving to. We'd also like to use the service provider Miway suggested to repair our Samsung microwave. You quoted us an approximate of R800,00 give or take. New enquiry: Bosch 505L Combi Fridge / Freezer INOX Item Code: KGN56VI30U The compartment where the fruit /veg, salad are stored and the one above that is freezing the items. You could send someone to assess, please? Lastly, when I turn on my stove, all the plates warm up simultaneously and my and my printer stopped working yesterday, as well. Thank you Kind regards R L Rousseau Racquel Rousseau 11:38 (10 minutes ago) to info Good day Please forward my request to the appropriate department As you can see, the below correspondence that was sent by me and your company does not respond Regards Mrs Rousseau-Geduld -- R. L. ROUSSEAU
1 reply
45 months ago
1st for women is the worst insurance company ever!
Good day all Zero rating for 1st for women I have been a longstanding client of 1st for Women insurance since 2009 and use to think that they were the best and put women first. I cant wait to cancel and migrate to a different company. It's been 5 months They shouldn't be in business. I have now turned to the Ombudsman. Just before sending the email, a 1st for women consultant called to sell a product and told her how unhappy i am with their service, she responded "O.k ma'm, thank you. Complaint: Policy number - 952111743 No response to reg. claim due to flood damage. Racquel Rousseau <leniserousseau@gmail.com>Thu, 4 Aug, 03:32 to info My late father's property in Ravensmead flooded. My 1st call to 1st for Women was on 15 June 2022, I spoke to Linda. at 16:48 (Claim was reported) I received no follow up or feedback. Thereafter, I called again several times and spoke to Mr Benji ( Benjamin) who told me that all their assessors are extremely busy with the flooding in the City of Cape Town. Needless to say I called again and again..... My concern: I registered my claim immediately after the floo damage to our property, however, It's been well over 30 days (two months to be exact ) . I have pics that the tenant sent me. Water ran down the roof, wall and the floor immersed so it will definitely start lifting. The inside of the house walls and ceiling is full of mold and it's a health risk for my tenants to live this way. Below is a copy of previous correspondence to them. onlinesupport@firstforwomen.co.za> date:21 Jun 2022, 15:45subject:Re: 1st for Women OTPmailed-by:gmail.comGood day, I have been contacting your offices Tuesday 14 June, I spoke to Matsepelo, Nicole and Benjamin. Your offices does not follow up or do call back requests when I have asked them to. Our property have been damaged by the floods in CAPE Town. I need assistance, please? I called again about 10 mins ago but no answer. Mrs Rousseau Complaint/Enquiry No. 109753Inboxdo.notreply@fsca.co.za Dear Lenise,Thank you for directing your complaint to the Financial Sector Conduct Authority (FSCA), and apologies for the delayed response. Kindly be advised that this matter falls within the jurisdiction of the Ombudsman for Short Term Insurance. Please refer the matter to the Ombudsman oninfo@osti.co.za Tel: +27 (0) 11 726 8900 / Share Call: 0860 726 890 We trust that you find the above in order and confirm that we have closed this case. Regards, Eunice Mashilo Analyst Email: Eunice.Mashilo@fsca.co.za
1 reply
63 months ago
Not honoring agreement
Hi All I'm expressing my concern with one of my insurance companies for deducting on an earlier date and not per the date we agreed on, which leaves us paying R300 rand against the debit order of R69.88 that 1st for women deducted on the 25th instead of the 31st or the 1st as per our agreement. Below I Posted a copy of communication between myself and them and them about the same problem with a different policy. I am going to contact the Ombudsman as it is not the first time. Good day, My deduction used to be 2 days after pay date, which is usually on the last day of the month. Since Nov/Dec your company has been deducting a week earlier. Can you please keep to the initial month-end deduction date, please? Thank you Racquel On Tue, 19 Jan 2021 at 09:14, <first@firstforwomen.co.za> wrote: On Monday I spoke to one of your consultants because I received sms's repeatedly... Kind regards Mrs R L Rousseau-Geduld We will deduct the above-mentioned amount from the ABSA Bank account, account number ending with **##. Your policy number ######## as well as our short code FFW INS which is our deduction description, will appear on your bank statement when we debit your account. You can be assured that we will not amend your bank account details without your consent. Please be advised that FIRST FOR WOMEN INSURANCE COMPANY LTD will collect the premium on the selected deduction date. If this date falls on a Sunday or a public Holiday your premium will be deducted either the day before, or on the first working day thereafter. Kindly note that you can download the First for Women app but clicking on the unique link: https://firstforwomen.page.link/6uDw Should you require any further assistance, please feel free to contact us. Regards Puseletso Botomane I am a representative acting under supervision of First for Women Insurance. I comply with the Fit and Proper requirements of honesty and integrity and I am working towards completing the competency requirement. I do however want to assure you that I am fully capable of assisting you. The 1st for Women Team Tel: 0861 339 339 | Website: www.firstforwomen.co.za
1 reply
63 months ago
Incompetence or just "I don't care"
Hi all, So earlier today just after 14:00 my husband walks in to ABSA VREDENBURG branch to register his banking app in order to be able to use it on his device. The consultant Ms Hannelie Visser struggles for about 45 minutes and tells my husband that the bank's WIFI does not work and ask him to use his data, which he said no to. So after 45 minutes ms Hannelie tells him that she is done and that my husband must come back another day to have it sorted out. She mentioned to the client; my husband that it's only her second day back from leave (not sure what that is supposed to mean) My husband chose to go to another consultant Mrs S Bullock who needs an award if not a promotion for putting the client first and beng effective. She registered the app in a jiffy and everything else that needed to be done. I don't know what ABSA will do without Mrs. S Bullock. She is one in a million. Thank you M'am
1 reply
66 months ago
Unethical and unlawful business practices!
I am being harassed by DSTV debt collectors Vassmartt Trust cc. I do not owe DSTV any money,(alleged R176.00) in fact, DSTV owes me money. I cancelled my membership with them. My last subscription month was June 2020. Let me attach just a few of my correspondence and complaints over the last two years 2019 and 2020. I will post it on hello Peter and send it to Consumer Protection as well. Stop harassing me DSTV and Vassmartt Trust cc R. L. ROUSSEAU Copied Correspondence to DSTV Proofofpayment <proofofpayment@dstv.com> 2 Jul 2020, 10:01 to me ENQUIRY REFERENCE NUMBER : 19938922 Dear valued customer, Thank you for your e-mail. Kindly note that your services reflect as active on the DSTV family package and your account requires a payment of R109.67 which will cover you from the period 02-07-2020 to the 01-08-2020. Should you require any further assistance, please do not hesitate to contact us on (011) 289-2222. You can also interact with us on any of these channels: -The DStv Forum on www.dstv.com -Twitter@DStv -Facebook/DStv Regards Nomonde Mogale Billing Escalations On Wed, 1 Jul at 8:26 PM , Racquel Rousseau <leniserousseau@gmail.com> wrote: Good evening My, Please i have this trouble with you guys every month. My DSTV service has been switched off today/ its disconnected. My month has not expired yet. Check my account. Paid on 10 June 2020 so why is my service disconnected when my viewing cycle has not been completed yet? My account details: Acc nr: 39087138 Racquel Rousseau-Geduld I.D 7603070227081 Regards Racquel On Wed, 10 Jun 2020 at 15:54, Racquel Rousseau <leniserousseau@gmail.com> wrote: > > Good day, > > The strangest thing has happened, my DSTV service is paid up however , > only the promo channel is playing on screen. > Please Rectify! > > Regards -- R. L. ROUSSEAU ENQUIRY REFERENCE NUMBER : 18857513 Good day 13 June 2020, 14:21 Thank you for contacting Billing and Collection Please be advised that your payment is reflecting on your account and your services are active . Should you need any further assistance ,please feel free to contact us at anytime . 12 June 2020, 11:32 Dear Khumbudlo, attached is my proof of payment made on the 1st of June 2020: ref nr. 39087138 Address: 22 Oregon Crescent St Helena Bay. Tel. 0743162170 Thank you for your service Kind regards You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/ Regards Nokuthula Nyembe Billing Escalations Proofofpayment <proofofpayment@dstv.com> 12 Jun 2020, 12:19 to me ENQUIRY REFERENCE NUMBER : 18946739 Dear Mrs. R L ROUSSEAU. Thank you for contacting Billing and Collection . Please note that the payment has been allocated to your account. Should you require any further assistance, please do not hesitate to contact us. You may manage your account by downloading the Dstv now app by clicking on the following link:https://now.dstv.com/ Regards Khumbudzo Mbuba Billing Escalations Please connect my service. Racquel Rousseau <leniserousseau@gmail.com> 5 Apr 2020, 12:57 to help Good day, my dstv service has been disconnected again. It was connected after paying my account yesterday. I received notification via email that it's been connected. Your ref: below.. Please sort our the problem. Thank you Mrs R Rousseau-Geduld Hide quoted text On Sat, 04 Apr 2020, 07:35 Proofofpayment, <proofofpayment@dstv.com> wrote: ENQUIRY REFERENCE NUMBER : 15550407 Good day, Kindly be advised that the services are active, please advise on the error on the tv screen. Regards Lemohang Skosana Billing Escalations On Thu, 7 May 2020 at 11:08, Proofofpayment <proofofpayment@dstv.com> wrote: ENQUIRY REFERENCE NUMBER : 17010876 Good day Thank you for contacting Dstv Please note payment of R299 has been received and has been allocated to account 39087138. Please look at the below-attached image, you will need to to remove Rousseau as a reference and use 39087138 instead for the system to automatically allocate the payment to the correct account. Regards Noelan Naidoo Billing Escalations Connect service Racquel Rousseau <leniserousseau@gmail.com> 5 May 2020, 10:12 to Proofofpayment Good day, please connect my service. I paid my account yesterday R299.00 Acc nr: 39087138 / 10077204146 Regards Mrs Rousseau-Geduld Account overpaid, but service suspended!! Please switch on my DSTV... Inbox Racquel Rousseau <leniserousseau@gmail.com> 10 Mar 2019, 07:39 to Proofofpayment Good morning, This is my second email within 3 days and i had no response regarding my proof of payment. I paid my account on the 5th of March2019 and to my knowledge i've paid more than i need to, but my service is still suspended. I also made three calls to your service centre from my cell phone and the consultant promised to look in to it. , after approximately 3 minutes the call was disconnected and i am still waiting ton your "prompt service" and i carry the cost. I just made a second payment /EFT of R300.00 so my account is now overpaid / paid in advance !! In the past the services rendered by Multi Choice was effective and prompt, but since this year, i am receiving a poor services which leaves me dissatisfied. Please connect my DSTV family package R199.00 Below, I copied my email from 8th March as well. Regards Mrs Racquel Rousseau to Proof of payment To whom it may concern Please fwd my request to the appropriate department. My DSTV has been suspended, my account was paid on 5th March 2019. R200.00 ref: 151642867 Please see to my connection. It is the second time that although I've paid my account, my service was disconnected. Hope to hear from you soon. Racquel Rousseau Proof of payment Racquel Rousseau <leniserousseau@gmail.com> Tue, 15 Jan 2019, 07:04 to proofofpayment To whom it may concern find attached proof of payment, my DSTV has been switched off twice after payment has been done. To date, my DSTV connection has been cut off for just over a week. This really infuriates me so much so that I am considering disconnecting it, as I am sure that in this digital age you can follow up and see that i have paid my monthly subscription. I request a respond from your management to explain whether disconnecting my DSTV will be a continued thing even if my subscription has been paid. Racquel L Rousseau PLEASE CONNECT MY SERVICE Racquel Rousseau <leniserousseau@gmail.com> Wed, 5 Jun 2019, 13:44 to errol.mngadi GOOD DAY, I SEE THAT MY SERVICE HAS BEEN SUSPENDED, I PAID R199.99 ON THE 1ST OF JUNE. I AM EXPERIENCING REPEATED PROBLEMS WITH DSTV IN THIS REGARD. EVEN WHEN MY ACCOUNT IS OVERPAID, MY SERVICES HAVE BEEN SUSPENDED! PLEASE SEE ATTACHED BANK STATEMENT AS PROOF OF PAYMENT. NOT A VERY HAPPY CLIENT RIGHT NOW! I AM OK WITH THE R199.00 PACKAGE AS WELL R. L. ROUSSEAU Fwd: Payment confirmation to connect service Racquel Rousseau <leniserousseau@gmail.com> Wed, 18 Dec 2019, 18:06 to Proofofpayment Good day here is proof of second payment. Please connect my service. Thank you Regards Racquel Rousseau ---------- Forwarded message --------- From: Racquel Rousseau <leniserousseau@gmail.com> Date: Wed, 18 Dec 2019, 18:04 Subject: Fwd: Payment confirmation To: <proofofpayment@dstv.com> Hi please connect my service. Thank you Regards Racquel Rousseau Racquel Rousseau <leniserousseau@gmail.com> Wed, 18 Dec 2019, 18:18 to Proofofpayment Please connect my dstv service? Thank you Regards Mrs Racquel Rousseau ENQUIRY REFERENCE NUMBER : 14372061 Good day, Thank you for getting in touch with DStv Customer Care. We acknowledge receipt of the proof of payment. Please be advised that due to the reference 'Rousseau' used in stead of the DStv customer number we are unable to locate your DStv account. Please provide the following details in order for us to access your account and should the payment have not reflected escalate the proof of payment to our finance team to allocate the funds: -Account holder’s ID number/Passport number -DStv customer number -Registered cell phone number Kind regards, Ndivhuwo Ramabulana On Mon, 16 Mar at 11:37 AM , Racquel Rousseau <leniserousseau@outlook.com> wrote: Scanned by *TapScanner* http://bit.ly/TAPSCAN Below my proof of payment via etc. Kindly connect my service. Thank you Regards Racquel
2 replies
67 months ago
Poor client service, actually non existent
I am publishing this complaint on my husband's behalf To whom it may concern Since last Thursday 10th December, I have been frequenting the Old mutual Branch in Vredenburg to do a transaction. Every time the excuse is "The system is hanging, the system is slow, there's nothing we can do about it. Not even a reassurance that "when our system is online again, we will call you to assist" I am extremely unhappy and dissatisfied with your service
1 reply
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
12 (85.71428571428571%)