RR
Racquel R
Active since Jan 2015
18
Reviews
0
Industries
Reviews
18 reviews34 months ago
Miway should pack up and close their doors
Just got off the phone with Miway consultant and I shouldn't be surprised at their poor service. I registered a claim and as usual they get back after a few days... on trying to process the claim, my profile is inaccessible and... and... and Only to find out that Miway has decided to cancell my policy without consulting me. The consultant sais that Miway's underwriters decided to stop my insurance because of my claim profile. well last year My Tv, airfryer, printer and fridge was damaged due to loadshedding, Miway argued its wear and tear and did not want to settle my claim although their agument was refuted by their assessor as well as an independent assessor. They said in writing that it would be too expensive to accommodate my Smart-tv-claim. We repaired it ourselves and GUESS WHAT ? it wasn't expensive at all to have it repaired. The only settled the claim for my fridge and printer. They should not be in business, theyr'e dishonest and *********.
53 replies
42 months ago
CT INTERNATIONAL FINANCIERS - COMMITTING FRAUD
Not a month has passed and the crooks are at it again. I just received an email again, stating that I have not paid For October, so I sent a screenshot reflecting my payments. I had no response from their side attempting to sort out the irregularities brought to their attention i.e. creating fake accounts , tricking clients not disclosing information etc. This company is committing criminal activities. Thank you to the Hellopeter platform to expose such criminals R Rousseau
0 replies
42 months ago
Miway not there when they're needed
How long does it actually take for Miway Insurance to get back to their clients? I sent a mail to enquire and to register my claim on 15 October and another email on 22 October, but no response!
132 replies
42 months ago
Sad when youth choose to adopt apartheid attitudes
I asked for 2 slices of lemon, (short blond waitress about 19 - 20 years give or take) response: you must ask at the bar. I approach the only gentleman behind the bar, which unkowingly to me sais he does not work there. Barlady then responds very sarcastically and completely out of line, " I have a lot of customers waiting in the line, you have to wait in the line". Guess what no one queueing in any line. No interpersonal skills, rude and bias. I wonder if it it's because I don't share the same race as her. What other explanation does one have when the person opposite you speaks down to you, and smiles at you while serving her regular customers without making an effort to serve you 2 slices of lemon with your beverages?
0 replies
42 months ago
Worst Customer Service!
Sat, 15 Oct, 21:29 (12 days ago) to info Below a copy of my email i sent 12 days ago. Still no Answer for my goods I paid for! Good day I purchased two pendant lights grey Smokey and a Yellowish one as in the attached picture. I purchased it From Toyer Cassiem a Light World and I was with him in the store when he placed the order and read the sku / required details to the female sale consultant at K-lights I opened it today and found two completely different items which by law cannot be installed in a bathroom. The description on my receipt: 2 A – KLCH – 9128 / SM and on your box It reads: KLCH – 9182 / SM it had to be installed tomorrow which means the installation of the rest of the work will be delayed, which I cannot afford and my contractor is booked for other jobs. I kindly request that you make haste to collect and replace with the items I purchased. Regards Mrs RL Rousseau R. L. ROUSSEAU
133 replies
42 months ago
CT International Financiers
<div>Good day Thank you for informing me, however, no attempt was made by the institution to contact or to sort out the situation. I am now taking the legal route and taking it forward to the Ombudsman I'd like to re-post again. Regards R Rousseau Please forward to the appropriate department To whom it may concern Dear Sir / Madam I'd like to address the 1st issue that, according to you, I am in arrears which I am not. You claim that I have not paid my account in August. However, I made two payments in July, because the month of July ended on a weekday so the payment for August I also made in July. I attached a screenshot reflecting these payments. In May one of your consultants called to say that I am R800.00 in arrears because I cancelled my debit order, which I didn't. About two weeks thereafter Ms Swanepoel from accounts called me to say my account is in arrears with R81,00 only. Secondly My purchase is R20 000.00 I have but my statement shows That I still owe R21 179. 53 and that I am in arrears of R3448.00 ??? I am attaching a bank statement and the discrepancy on your statement reflects no record of 4 additional payments made from my account to your company's. The rest of my payments are via EFT For the 1st time today, Ms Swanepoel from accounts kindly told me that the purchase I bought was paid by a company that financed it thus I will be paying back the Financier and that I am charged with an additional interest rate of 24.7 % on top of my monthly payment. NO WHERE IN THE CONTRACT I SIGNED IT STATES THAT I AM MAKING AN AGREEMENT WITH FINANCING COMPANY, CT - INTERNATIONAL WITH THESE HIDDEN TERMS.I do not need my purchase to be financed and your agent deliberately decided not to disclose any of this information, I guess the objective was to trap me. It's unethical to say the least ! Or does part of C-T International -Finance Company's policy to conduct unethical business? In May this year a consultant called to notify me that I am in arrears with R800 rand, because I had cancelled my debit order and demanded that I must pay it within 2 days in the bank account that they'll provide,however my records showed the payment I made for the month of May via EFT. A week or two after this Ms Swanepoel called to notify me that my account is in arrears with R81.00 only I haven't skipped any payments and any errors reflecting has been made by your company. I have been paying for nine months and my balance is now more than what the machine cost. This is daylight robbery.I'm going to post my statement on Hello Peter, your company is unethical in what they're doing! I request any recordings that prove that I was made aware of any of these hidden terms, i'll call it. I am not paying anything additional to the purchase price that the product was offered to me. Please refer back asap and tell me how you intend to sort out this mess. Regards R. L. ROUSSEAU</div>
0 replies
42 months ago
Collections@womag.co.za
Owning up to my impetuous mistake. Aology to to Melissa and Kim at Womag Melissa, I am so ashamed for my rash behaviour. I humbly ask your forgiveness. I just checked the boxes as advised by Daiyaan and I discovered the three boxes each have 2 tiles in them. I would never have imagined that there we're two tile in it, because the boxes are so slim, I really assumed there were only one tile in each of them... Again, please forgive my foolishness for making false accusations and that I have offended you and perhaps Kim as well. If it makes you feel any better, owning up to my mistake is painful, but it's the right thing to do. Thank you Regards R Rousseau
0 replies
42 months ago
MIWAY , NOWAY !
Hi there all In my experience with MIWAY they don't value service delivery, they don't even respond. I have a new complaint, but have little faith that they'll attend to it. Or they might enquire, but just like last time, they'll play ball with me and then come up with the same remark as last time " your product (SMART TV) is not covered due to wear and tear! Definition of wear and tear the loss, injury, or stress to which something is subjected by or in the course of use especially : normal depreciation. Which in my understanding is pretty much everything we use on a daily basis and insure at insurance companies. Another client I know lost his TV, because it fell while he was carrying it downstairs AND it was replaced! Good day, Kindly forward to the appropriate department, please? TV Model :UA40H5303ARXXA Serial 0BBR39NFA04405T Version nr TD01 With reference to our previous claim : TV's backlights became disfunctional and as a result, lost picture. Miway decided not to honor, their terms and responded that our smart TV is too old, therefore they will not / are not obliged to honor the claim and that it is too costly to have the backlights repaired. Infact Miway said that the backlights will cost more than the TV. and later added something like 'it's wear and tear" An acquaintance of mine dropped their smart TV while carrying it downstairs and Miway replaced it. We have had our Smart TV repaired so we'd like you to send your assessor to assess it, because we want to add it onto our policy again till we've decided which insurance company we're moving to. We'd also like to use the service provider Miway suggested to repair our Samsung microwave. You quoted us an approximate of R800,00 give or take. New enquiry: Bosch 505L Combi Fridge / Freezer INOX Item Code: KGN56VI30U The compartment where the fruit /veg, salad are stored and the one above that is freezing the items. You could send someone to assess, please? Lastly, when I turn on my stove, all the plates warm up simultaneously and my and my printer stopped working yesterday, as well. Thank you Kind regards R L Rousseau Racquel Rousseau 11:38 (10 minutes ago) to info Good day Please forward my request to the appropriate department As you can see, the below correspondence that was sent by me and your company does not respond Regards Mrs Rousseau-Geduld -- R. L. ROUSSEAU
133 replies
43 months ago
CT-INTERNATIONAL IS COMMITTING FRAUD
Zero rating, they should be in investigated for fraud! Correspondence between myself and these scammers. Please forward to the appropriate department To whom it may concern Dear Sir Madam I'd like to address the 1st issue that, according to you, I am in arrears which I am not. You claim that I have not paid my account in August. However, I made two payments in July, because the month of July ended on a weekday so the payment for August I also made in July. I attached a screenshot reflecting these payments. In May one of your consultants called to say that I am R800.00 in arrears because I cancelled my debit order, which I didn't. About two weeks thereafter Ms Swanepoel from accounts called me to say my account is in arrears with R81,00 only. Secondly My purchase is R20 000.00 but my statement shows That I still owe R21 179. 53 and that I am in arrears of R3448.00 ??? I am attaching a bank statement and the discrepancy on your statement reflects no record of 4 additional payments made from my account to your company's. The rest of my payments are via EFT For the 1st time today, Ms Swanepoel from accounts kindly told me that the purchase I bought was paid by a company that financed it, thus I will be paying back the Financier and that I am charged with an additional interest rate of 24.7 % on top of my monthly payment. NO WHERE IN THE CONTRACT I SIGNED IT STATES THAT I AM MAKING AN AGREEMENT WITH FINANCING COMPANY, CT - INTERNATIONAL WITH THESE HIDDEN TERMS. I do not need my purchase to be financed and your agent deliberately decided not to disclose any of this information, I guess the objective was to trap me. It's unethical to say the least ! Or does part of C-T International -Finance Company's policy to conduct unethical business? In May this year a consultant called to notify me that I am in arrears with R800 rand, because I had cancelled my debit order and demanded that I must pay it within 2 days in the bank account that they'll provide,however my records showed the payment I made for the month of May via EFT. A week or two after this Ms Swanepoel called to notify me that my account is in arrears with R81.00 only I haven't skipped any payments and any errors reflecting has been made by your company. I have been paying for nine months and my balance is now more than what the machine cost. This is daylight robbery and fraud! NB* I bought the product on 3rd December 2021, How is it that your statement shows an inception date of 2017 ? "Statement of Account From 1 October 2017 to 31 October 2022" I'm going to post my statement on Hello Peter, your company is unethical in what they're doing! I request any recordings that prove that I was made aware of any of these hidden terms, i'll call it. I am not paying anything additional to the purchase price that the product was offered to me. Please refer back asap and tell me how you intend to sort out this mess. Regards
0 replies
43 months ago
1st for women is the worst insurance company ever!
Good day all Zero rating for 1st for women I have been a longstanding client of 1st for Women insurance since 2009 and use to think that they were the best and put women first. I cant wait to cancel and migrate to a different company. It's been 5 months They shouldn't be in business. I have now turned to the Ombudsman. Just before sending the email, a 1st for women consultant called to sell a product and told her how unhappy i am with their service, she responded "O.k ma'm, thank you. Complaint: Policy number - 952111743 No response to reg. claim due to flood damage. Racquel Rousseau <leniserousseau@gmail.com>Thu, 4 Aug, 03:32 to info My late father's property in Ravensmead flooded. My 1st call to 1st for Women was on 15 June 2022, I spoke to Linda. at 16:48 (Claim was reported) I received no follow up or feedback. Thereafter, I called again several times and spoke to Mr Benji ( Benjamin) who told me that all their assessors are extremely busy with the flooding in the City of Cape Town. Needless to say I called again and again..... My concern: I registered my claim immediately after the floo damage to our property, however, It's been well over 30 days (two months to be exact ) . I have pics that the tenant sent me. Water ran down the roof, wall and the floor immersed so it will definitely start lifting. The inside of the house walls and ceiling is full of mold and it's a health risk for my tenants to live this way. Below is a copy of previous correspondence to them. onlinesupport@firstforwomen.co.za> date:21 Jun 2022, 15:45subject:Re: 1st for Women OTPmailed-by:gmail.comGood day, I have been contacting your offices Tuesday 14 June, I spoke to Matsepelo, Nicole and Benjamin. Your offices does not follow up or do call back requests when I have asked them to. Our property have been damaged by the floods in CAPE Town. I need assistance, please? I called again about 10 mins ago but no answer. Mrs Rousseau Complaint/Enquiry No. 109753Inboxdo.notreply@fsca.co.za Dear Lenise,Thank you for directing your complaint to the Financial Sector Conduct Authority (FSCA), and apologies for the delayed response. Kindly be advised that this matter falls within the jurisdiction of the Ombudsman for Short Term Insurance. Please refer the matter to the Ombudsman oninfo@osti.co.za Tel: +27 (0) 11 726 8900 / Share Call: 0860 726 890 We trust that you find the above in order and confirm that we have closed this case. Regards, Eunice Mashilo Analyst Email: Eunice.Mashilo@fsca.co.za
133 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
16 (88.88888888888889%)