Appalling service

Good day. I was very dissapointed with the service recieved from Kai Thai Spa today. I booked a session yesterday 7 Nov 2025 for today the 8 Nov 2025 at 7 pm via a phone call. I recieved a confirmation via SMS that the booking is confirmed. Confirmation: Your appointment is booked with Kai Thai Spa Randburg on Saturday, 08-11-2025 at 19:00. There was no communication for purchasing a voucher online and payments only to be done via card or eft. As I arrived for the session I was asked for the voucher, which I didn't have and proceeded to purchase it online but couldn't complete the purchase because I only had cash. This could have been told to me when I made the booking. I had to return home after spending fuel and wasting my time. I really was looking forward to it and cancelled my appointments for the afternoon so that I could make it for the session. After watching the tik Tok video's about Kai Thai Spa , I booked the session. The lady at the reception was also very unpleasant and it seemed as they were not interested in helping. This first impression was appalling.