They have no integrity.

My wife and I bought a 2017 BMW from Kaloo motors on the 17.4.2025 and was promised that the car was in great condition which it is rightfully so. Not long after taking collection of the car i notices some stuff that i was not happy about and questioned it, namely the lighter port not working, the car having scratches on it that i never seen when viewing the car, the USB port not working and the full service history records of the car being missing since it was advertised and bought as having FSH. This then told me that the car was not inspected upon delivery which i questioned. I was dealing with Abdullah who showed me the car and who sold me the car, himself and Mimi done the paper work. I waited long for the Service History to be found which eventually they found and sent to me. I subsequently noticed that the rear driver passenger door does not lock when you lock the car with the key which i also brought to their attention. These things they took the car in for and replaced these things. I then noticed that the car has no jack, tyre pump or nut spanner which Abdullah at first gave me a story saying these cars don't come with these things in it. I should buy them separately but then he supp**** me with the jack and wheel spanner as i already bought my own electric tyre pump. The following weekend while my wife is on her way to PTA the car breaks down with a Water Pipe burst it being the Oil Cooler Filter housing. I needed to out of my pocket pay for the towing service to get the car to Kaloo's mechanic and was left without a car for a few days. Kaloo sorted it out at no cost to me. Exactly a week after that on the 23 May 2025 i received a error on the cluster saying - Cruise Control Failure. The car this time is back to Kaloo but now they give a curtesy car. Car is there for 5 days now. Get the car back and all is well. The Paint scratches was not completely removed but then i noticed that they guy who came to apply the paint rubbed something on the car but then scratched the bonnet of the car which i just left otherwise the car will be there again for longer. On the 4th June 2025 we get a Bill from Kaloo Motors saying they put through a claim on our Extended Warranty Policy for the value of R10766.01 for the Steering Spiral housing that was replaced by them. They never told us 1stly that they going to put through a claim on our policy which is *****, if we knew that we were going to be liable for the cost we would taken the car straight to BMW for this part and fitment because we have a policy that covers these things and lastly according the the Consumer Protection Act - When buying a car from a dealership in South Africa, the Consumer Protection Act (CPA) provides several protections for the buyer, including an imp**** warranty of quality, a six-month return period for defects, and the right to choose a remedy (repair, replacement, or refund). The CPA also requires dealers to be truthful in their advertising and prohibits misleading representations about the vehicle's condition. Abdullah advised that if we do not authorize this repairs from our policy then Kaloo motors won't fix anything during the 6 month period because it's like we breaking a relationship with them. Since we bought the car it's been more there at their Mechanic then with us. All i'm saying is these guys have no integrity. They sell nice cars but you have to be one up for them.