Kamaro trading
1|1 reviews
SE
Su E
1 reviews | Active since Member
21 Aug 2020, 12:14
Kavatro refuse to reimburse me for the the products I paid for and never received. They took my money via EFT but they never gave my products and refer me to terms and policies but I received nothing till date
Can you please tell me where I can report you as you give me no definite answer on what Kavatro is gonna do to ensure i get my product or re issue me with other 3 bottles which I paid for in full.
Its in transit since November 2019 l have been waiting ever since. I paid for 3 bottles Kavatro bottles and never received it. Their support team sent me up and down to customs and post office. I paid and never receive my product and they refuse to refund me. They can't give me a tracking number nothing. They keep on saying its In transit since 2019 11 29. This is uneceptable. They keep on sending me the same message.
On Thu, Jul 30, 2020, 13:23 <support@customeremail.net> wrote: Greetings,
Thank you for contacting customer care.
We sincerely apologize that you have not received your item. Although our system cannot predict the exact date of arrival, we can confirm that the shipment has left our facility and is currently in transit. The delay may be due to a hold up with customs. We cannot issue a tracking number for the package because the item is being shipped internationally. Once the item switches postal carriers, any tracking information is rendered useless because different carriers do not communicate the status of the package with each other.
We apologize for any inconvenience. Please contact us again if you have further questions.
Kind Regards, Ketovatru Support Team +27-875502437
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Su E's updateReviewer Update
21 Aug 2020, 12:36I am very unhappy and I have to inform all my friends and colleagues as according to my knowledge terms and conditions can only apply when you received the product and I received nothing even though I paid in full for my 3 bottles of Kavatro. It's unfair for the company not to refund me. I want Kavatro reported. They don't want to pay my money which they received via EFT and I did not receive my order. They refuse to tell me who is their curiour. They have no tracking number or order number.
SE
Su E's update21 Aug 2020, 12:36
Reviewer Update
I am very unhappy and I have to inform all my friends and colleagues as according to my knowledge terms and conditions can only apply when you received the product and I received nothing even though I paid in full for my 3 bottles of Kavatro. It's unfair for the company not to refund me. I want Kavatro reported. They don't want to pay my money which they received via EFT and I did not receive my order. They refuse to tell me who is their curiour. They have no tracking number or order number.