Kam'Bati River Resort disappointment

Unhappy camper So we are currently at Kam'Bati River Resort and this is definitely going on the list for one of the worst camps ever . Unfriendly staff with the exception of Lionel who tried his best . We booked two sites for 14 days and 4 sites for 7 days at a total of R40000 . On arrival we were told that the canoes/ kayaks are no longer available (this could have been mentioned in a bulk email before arrival and we could have brought our own ) .

The toilets are disgusting the hot water gas geyser intermittently work leaving us with cold showers for most of the time , the toilets were constantly without toilet paper. Another camper was cleaning the toilets herself just to try and keep good hygiene. 5 showers and 5 toilets is simply not enough for the camp are the fact they are uni*** toilets doesn't go down well with kids going to the shower or toilets by themselves. The upper toilets were constantly blocked and campers from that side had to drive down to use this ablution facility.

The small 4x4 pool also had issues to the extent that a fellow camper had to sort it out , the other small pool for the kids was closed because sand got in the pool !

The pool bar / restaurant that only makes pizza is a failure. We went order and was told there is no cheese (at a pizza place ) or day or so later someone asked for a pizza and there was no ingredients, but we gave it another go only to find it closed at 16:20 and closing time is 5pm we were told he had a long night and last order is at 16:30 . Our kids still wanted to try the pizza and went down again the next day only to find it closed again ... response was it's closed on check in days ... fourth lucky? No we managed to order 2 cheese pizzas that took over a hour and was thrown on the table without any apology .

The so called shop has nothing , bearing in mind the town is 30 minutes away .

The sites are nice and green but have almost no river access, we also hired tubs for the kids and told to collect and 1pm , tubes ready tubes were flat and only received them at 2pm after no one could find a pump . On the river one tube kept going flat ! (Another trip to town to go buy tubes ) We only got one braai per two sites , one of them was broken and it took the whole to get another one . Luckily we were a group of friends so we made two braais works between 6 families!

The club house remained closed and there was no holiday activity program for the kids .

This resort is a cashless resort that makes no sense at all , when you in a camp with little to nothing signal people bring cash to pay !

We had to book in the beginning of the year and pay deposit, the balance was due 60 days before arrival . We were also told you can only book for 7, 14 or 21 days as we wanted 10 days but strange enough people were leaving and coming in not on 7 days intervals .

In our opinion the camp only seems to care about its afri camp section. They need new management and staff .

Kam'bati River Camp will never see us again along with many other campers that we spoke to

#unhappycampers