Do not rely on Kangopak to deliver parcels accurately or provide customer support.

Extremely Frustrating Experience with Kangopak

I am extremely disappointed with Kangopak’s service. Last year in October, I placed an order through Lyndsay, and the parcel—sent via Courier Guy—ended up in Groblersdal instead of my address in Brits. Despite weeks of struggling and zero assistance from Kangopak, I only managed to retrieve the parcel after my lawyer contacted the courier.

This year, in November, I decided to give Kangopak another chance and booked through Gaby. I explicitly requested six times in emails that my parcel be sent to the Courier Guy kiosk in Brits. Yet again, today I was contacted by the Groblersdal branch. The tracking number I only just received is wrong, and my parcel has not been sent to my requested address.

It is unacceptable for a company to repeatedly ignore clear instructions and fail to respect its clients’ time and effort. I am now forced to start this process all over again.

Do not rely on Kangopak to deliver parcels accurately or provide customer support.