Kanopi / Tusk Explorer - Quality and Bad Service

I bought a canopy in Feb 23 - R25 900. The workmanship and quality of the canopy is substandard. Been contacting them - Chris/Francois and the owner and they just been ignoring my messages. I asked for return of canopy and full refund - its been over a week now - they read my messages but ignore. Their service and attitudes are also not great - definitely not being treated like a customer. The company changed their name from Kanopi to Tusk Explorer. I thought I was getting a quality made canopy and had promises from Francois that they will replace the windows that had damage on from manufacturing and trying to put in bars - I did not ask him to put it in writing as we agreed verbally - now I am stuck with a sub-standard canopy with lots of bad issues, leaking when it rains.