Worst online shopping

I requested a refund on the 27th sept, no response 'til today, I sent an email, no response. This is not the 1st bad service experience from Kappa, as the 1st time after running "out of stock" for something that was available when I ordered, different representative asked me for banking details giving me the run around for my money. Now they don't even bother to respond, very quick to want payment but are snails when it comes to refunds. Why put computer illiterate people to handle ONLINE store?