PM
Palesa M
Active since Apr 2012
22
Reviews
0
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Reviews
22 reviews9 months ago
Baby soft is now baby hard
Baby soft 2 ply toilet rolls are no longer soft. They feel more like paper towel than soft toilet rolls that we all loved before, we are now buying the brand and not quality anymore. I am going to change to a cheaper, softer toilet roll because clearly the brand no longer cares about good quality and are too hung up on volume. Material has changed and not pleasant on the bum.
0 replies
23 months ago
****mers
I have been waiting for my refund since end of April, I have called in twice and was assured I would get my refund, then 2 weeks later I called again and they claimed they didn't have my account details and will send a voucher instead, after not calling to get Acc. Number in the 1st place. Now almost a month later, still no refund, no voucher and they don't even respond to emails. I hate their service and they have officially lost a customer because I can't stand bad service and a bunch of ****s who want to withold my money because of their incompetency.
53 replies
23 months ago
***********, lying agents
I called customer service on 03/05/2024 at 14:56 to request for a refund for items that were "out of stock" after paying for them online. The agent told me a voucher has been requested already and will be processed within 5-7 working days, duration was odd, but I let it go. 2 weeks has passed and no refund or voucher. I called in again on 16/05/24 to get feedback and was told there is no history of me calling in before with my request and that no refund/voucher was done. This means the previous agent just said anything and whatever to get me off the line and didn't leave any information regarding the call for the next agent to work from. What I hate the most is the fact that I have been waiting for a non existing refund and these representatives are too lazy to do their work, I don't trust any agent now. Sadly, there are people that really need jobs and this one is playing with hers.
0 replies
25 months ago
Disgusting service
Went to the Nandos Kyalami drive thru on 17 March and ordered a salad, I got one sachet of salad dressing and asked for another 1 and the lady at the window who initially ignored us, started giving us attitude and told us she is not allowed to. I asked "since when?", because all the nando's I go to have never had an issue with giving me TWO sachet not 10 or 100. It was the attitude for me that irritated me as though I wasn't a paying customer and if she is not allowed to give me 2 then this should be a policy across ALL Nandos' and not just one. I hate how black people tend to give fellow black customers bad service because they think we are friends and can have their way with us and have the audacity to argue and give customers attitude as though I asked her to give me her salary nxa. She eventually gave us 1 more after arguing, what's the difference then? Why must we fight for simple things such a sachet really? When you are eating in you can have the dressing and their sauces 'til you get high on them but I get drama for one simple sachet, I am paying with my money whether eating in or drive thru, I should get respectable service across all franchises.
56 replies
30 months ago
Worst courier company ever
I would rate them 0 instead. Package was supposed to be delivered on a Monday after collection on a Friday. After waiting the entire weekend, got a msg by midday that they couldn't deliver (without reason) then contacted them and they changed the msg to "on board" again then at 16h52, got another msg they couldn't deliver. I waited all day at work only for a my package to not be delivered, at some point I thought the driver probably had a hang over and didn't want to deliver around all day, they probably look at the recipient and assume we will be okay with not receiving the package. The package was delivered next day to the Maintenance Dept. after my note specifically said "DELIVER AT RECEPTION". The driver didn't call me to check where I was nxa.
0 replies
35 months ago
Appalling service
Called in to downgrade my package to Quick plus before installation due to misinformation regarding the Quick executive plus package benefits. I got through to Customer service who transferred me to Technical then transferred back to Customer service and spoke to Keo****tse, what she was telling me didn't make sense as I (the customer) would be the one to suffer financially and she didn't even sound interested in helping me, sounded bored if anything, I started getting upset and she didn't try to give me solutions that would benefit me as well and told me I should tell THEIR technician to stop the work, How??? who is the technician contracted to? I got so upset I requested to cancel the entire thing and she went straight to the verbal agreement of cancellation without trying to assist further. I was so annoyed by her I eventually asked for her Manager of which I was on hold for more than 15 minutes. Charles "Manager" eventually took the call and by then the technician was done installing the device with the package I didn't want, all they had to do was downgrade the package on their system but I got the run around. Sales is happy to sell and get commission by misleading info and as soon as you agree, no one cares about the customer it is all about the money. I called back later on as I didn't want to be responsible for paying multiple amounts to Car track for their mistake of misinformation. I was assisted by Lindleigh who was very helpful and gave clarity with calmness and maturity and went out of her way to help even sent an email in order to communicate with her until my issue is resolved as I would need to be credited for the pro-rata billed accordingly. People like Keo****tse are the ones that cry about not getting jobs and as soon as they get jobs they sabotage themselves and cry "Government" when they are stuck at home jobless, they don't appreciate the job that is so scarce in SA currently.
53 replies
51 months ago
Standard dropped from 100 to 0 very quickly
My 1st time at Bistro was an amazing experience, fantastic service from James (waiter), really enjoyed myself, couldn't fault anything.The 2nd time (22 Jan 2022) was the worst, I BOOKED for my partner's birthday only to get there and our names were not on the list. We were given a table we didn't want, I was sooooo disappointed. Our waiter tried getting us a table on the deck after other people had left but I was too annoyed to care because our effort to make a booking was useless and it felt like they were doing us a favour as though we were out of our league. Service is everything to me and this time, they messed up big time and no effort was made to check the cause of their error and/or make up for it. Talk about spoiling one's birthday, totally ruined the mood.
0 replies
55 months ago
Worst online shopping
I requested a refund on the 27th sept, no response 'til today, I sent an email, no response. This is not the 1st bad service experience from Kappa, as the 1st time after running "out of stock" for something that was available when I ordered, different representative asked me for banking details giving me the run around for my money. Now they don't even bother to respond, very quick to want payment but are snails when it comes to refunds. Why put computer illiterate people to handle ONLINE store?
0 replies
57 months ago
Breach of data
Someone ordered a sim card using my email address, I informed Rain about the breach of data, instead of resolving the issue they say I registered and the issue is resolved without deleting my info. I am getting emails from them which is annoying as I want nothing to do with them, worst part is they don't have an option like other companies where they send an email with link to unsubscribe and have to login to contact support, how stupid is that nxa
371 replies
59 months ago
Exceptional service
I received the best service ever from Brian, he is very vibrant and goes the extra mile. He gave me pros and cons on products, making it easier to make decisions. He gave my son 2 free gifts since it was his birthday when collected my order. kudos, I'm officially a fan and not because of the gifts but for the great service received.
0 replies
Review Distribution
5 Star
1 (4.545454545454546%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (13.636363636363637%)
1 Star
18 (81.81818181818181%)