Disappointed at the level of quality

On the 23/01/2025 at 5.30 pm I went to the Kara Nichhas in the pick N pay hyper at arbor crossing Amanzimtoti, the service was terrible staff was slow not friendly not even a smile. I purchased my food and went home. At home I discovered I wasn't able to eat any of the food I purchased the special sandwich was burnt, the battered chips was drenched in oil and mostly only batter no chip inside. The breyani was spoilt and had a terrible smell. I enjoy Kara Nichhas food and have been having it since the first outlet in Chatsworth was running. I have purchased from Durban north also and lovely food. I will not buy from arbor crossing again. These little outlets is really bringing the name of the age old Kara Nichhas down.