Kara Nichhas Ormonde/Crownwood Branch

Hi, I'm from PMB and grew up eating Kara Nichhas. The Ormonde Branch is a disgrace to the name and especially the brand. I have put up a review on Google Reviews, about the food and service a while back as well. Today I went to buy sweet meats for Shivarathri. I waited more than 20 mins and the line didn't even move. While waiting more than 6 other customers left cause they were tired of waiting. There is no rush or concern from the staff. Everyone is just laid back without a care in the world. After 38 mins of waiting, I also left. After reading the reviews on Google I'm surprised that this branch is still open. I will never visit your branch ever again. Thank you