Pathetic service, no response to complaints

On my Birthday the 16th of August I randomly looked for a different restaurant to celebrate with friends.

6 of us done the 3 course menu and 3 people ordered normally.

When ordering starters, a friend asked is the calamari fresh, to which the waiter said no its I&J frozen calamari, and it's average.

It took a long time for him to come back to the table most of the time.

When we asked about the mains he said the portions are very small for the ribs and venison, when the meals arrived we noticed that the ribs were actually a decent portion.

When asking about the deserts we were told the ice cream is country fresh and we had to wait for someone to go and buy it.

There were many complaints and we never enjoyed the experience especially the service, I was so embarrassed because the waiter almost didn't like the restaurant who didn't speak anything positive into the menu, and by me inviting everyone to this place I did not know where to hide myself.

I'm not sure if it's just the set 3 course menu that is of that quality, but honestly the value and service really did not meet the price or location. The restaurant looks the part and was excited to visit until it unraveled.

I visit restaurants very often and I assure you I'm not being over critical, if it were just me or 1 other person my review would have been a good one, but the fact that we all had a bad experience speaks volumes.

Last night all those people were at Jake's tokai, and not 1 complaint, yes more expensive but the service and quality matched the price.

After reviewing their Google page as above, they asked me to email and they would contact me, I have yet to hear from them despite a followup email, it's clear the response was to show they respond to reviews.