Unspeakable customer service

I called at 08:24 and spoke to Nonku. I asked her if they had any openings and she confirmed that they had a 13:30 opening. We got to the facility at 13:00h only to find that we were not booked. I realized that we were not taken serious when we were offered to return on Sunday and pay kids prices or we had to wait for 14:30h for a filming crew which was also not guaranteed that they'll be done at that time. I have never experienced such poor service. The fact that we have taken our time to drive over an hour for an slot that was not even taken down shows that we are not taken serious. I'm not sure if it was my black tone that made me not get my slot while whites that called after me were given my slot. Had it been a white person that had called in but was not booked by the receptionist mountains were gonna be moved. But because it's a black person, a discount is offered for the next day. It's not about the discount, it's about the disrespect and disregard of our time. When they say the colour of your skin speaks volumes they know what they mean. I don't see myself coming back to this place or referring them to anyone. CUSTOMER SERVICE IS KEY.