KM
Kgahlego M
Active since Apr 2014
8
Reviews
0
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Reviews
8 reviews20 months ago
****med by Mondo
Mondo has been frustrating me from the 25th of July 2024 till today. From giving out wrong contacts, to cancelling my contract without my approval to reinstating a deal that I have no clue of. Mondo's management is also never available to help resolve issues. People in my circle will not take any deals offered by Mondo as they've proved that they are ****mers.
109 replies
53 months ago
Unspeakable customer service
I called at 08:24 and spoke to Nonku. I asked her if they had any openings and she confirmed that they had a 13:30 opening. We got to the facility at 13:00h only to find that we were not booked. I realized that we were not taken serious when we were offered to return on Sunday and pay kids prices or we had to wait for 14:30h for a filming crew which was also not guaranteed that they'll be done at that time. I have never experienced such poor service. The fact that we have taken our time to drive over an hour for an slot that was not even taken down shows that we are not taken serious. I'm not sure if it was my black tone that made me not get my slot while whites that called after me were given my slot. Had it been a white person that had called in but was not booked by the receptionist mountains were gonna be moved. But because it's a black person, a discount is offered for the next day. It's not about the discount, it's about the disrespect and disregard of our time. When they say the colour of your skin speaks volumes they know what they mean. I don't see myself coming back to this place or referring them to anyone. CUSTOMER SERVICE IS KEY.
0 replies
71 months ago
Bad service
I have never experienced such bad service as unprofessionalism as I did with Capitec call center. I called in with my sister because she received an sms of a reversal of an amount that my dad deposited for her today. She first received the sms that deposit was made to her account then the second sms with reversal of the same amount. We immediately called the call center wanting to understand what was happening and spoke to a lady named Tiffany Bowers. She asked security questions which were answered correctly. According to Tiffany, the questions were not answered correctly and she referred us to someone in legal or whichever department she referred the call to. We waited for someone to pick for 15 minutes which we then decided to hang up and start he whole process again. Another lady answer and asked the same questions which were still correct. Now what makes my blood boil is that the second lady said the answers were correct but Tiffany had blocked the account for 24 hours and she can't do anything. What kind of nonsense is that? Why didn't that Tiffany person say she was blocking the account instead of making us hold the line like fools? Clearly Tiffany has no heart to deal with clients. Please take her to customer service training and handling queries training. We cannot be holding for over 10 minutes just to go through and when we get through we're kept holding for nothing.
105 replies
76 months ago
A Bank to stay away from
I've never experienced such frustrations as I did today with this bank. First of all, I am struggling to get proof of payment from my internet banking and decided to walk into Midrand branch where the first guy that I asked was not even willing to hear me out. I had to ask him for their computer so I could log on to my account which he showed me where to go. I still couldn't retrieve my proof of payment and I went to a lady named Mpho at the help desk, thanks Mpho, you were very helpful. We called the internet banking line and I spoke to Tshepo. He tried to assist but couldn't. He ended up telling me to ask the branch to give me my statement for the day payment was made as my statement shows that I made a purchase and not a payment. How do I receive an SMS saying payment was made and my statement says purchase? The system that I was paying is the same as Home Affairs, which should reflect as payment and not purchase. Standard Bank's system needs to talk to each other and not complicate our lives. I also have a personal banker who has never made contact with me. I have to keep asking who this person is and no one is willing to give me his contact details instead I'm told yo visit Mall Of Africa and I'll find him there. What a shame. I should thank this bank for making my banking journey a horrible one. Kgahlego
122 replies
95 months ago
Worst Bank Ever
What a bank. It’s my fourth bad experience at this branch within a period of a year. I last complained about long ques with grannies on those and no chairs for them with one teller attending to everyone. I received a call from the branch’s manager promising heaven and earth and that more tellers will be available and old people will be given preference if the que is long. Well I’ve been there a lot and yet nothing has changed. I decided to keep quiet after experiencing the same problem twice after I complained and use other branches, Parktown one is the best even though it’s far from my place. Today I went at was there at 09:15am and the que was there, no teller and worse the cleaner told some of us that we’re crowding that area as she was busy cleaning and that we must go and wait outside. There was a lady wearing Ackerman’s uniform in front of me, she looked at that cleaner with disbelief and the cleaner said do you have a problem. My point is the service is beyond repair and even the cleaners make you feel that they are in charge. I’ve made up my mind and my whole family if switching banks. Service is key, it is what keeps us happy with a service provider. I my say I’ve been happy with other banks and don’t mind paying their charges as they know the value of their clients. FNB FOREST HILL SHOULD GO WHERE THE SUN DOESN’T SHINE FOR ALL I CARE. I AM DEFINITELY TAKING ALL MY ACCOUNTS, BUSINESS AND PERSONAL INCLUDING MY KIDS. I’m done with this **** bank. It should be renamed FIRST NATIONAL BULL.
53 replies
102 months ago
Frustrated as hell
I bought a washing machine and paid for delivery on 29 November 2017. I was told that I would receive my delivery latest Friday. As I write, I still have not received my order. A guy by the name of Phillimon told me that I must bring my original receipt as they would not deliver without it. I paid for delivery, now I must drive back to give them my receipt ? Who is going to pay for my wasted petrol? Why should I do their records? Phillimon is actually Happy that I now want my money back?. He even said he’ll gladly refund me, wow, what a service. Please take Phillimon for customer service training as he clearly needs to learn how to deal with queries. I am so disappointed in this new store. I don’t think I’ll buy anything from them again.
105 replies
103 months ago
45 minuets in que with 1 teller
I am so disappointed in FNB FOREST HILL’s service. We’ve been queuing for almost an hour to make deposits. There’s one teller working and an extra computer that is just decorating their stand. About 4 Bank staff are Standing at the door chatting and laughing. What hurts me the most is that there’s an old lady in the que, I found her here and wonder how long she’s been queuing for. She can just drop dead at any given time since there are no chairs to sit, we are standing for all this time. Clearly FNB doesn’t care about its clients?. I am sure the manager can see how many people are squashed in here and means nothing to him or her. This is inhuman, disturbing and beyond disrespect. This branch is useless. FIRST NATIONAL BANK, HOW CAN WE HELP YOU, SHOULD BE FIRST UNDESERVING BANK, HOW CAN WE **** YOU
61 replies
130 months ago
Waiting too long to be collected
I was called at exactly 1:37 pm and was told that my car was ready and a driver will come pick me up at around 2pm. It's now 4:03pm and still waiting. I have a daughter that I need to drop of for extra leasing at school and she missed her class because there was no car to go with to drop her off. The worst thing is I've been calling Rian who is my agent he kept saying that he will call me back to let me know where the driver was. Not only my daughter missed out on an important class but I also lost money in paying for a class she didn't attend because of dishonesty. I will never use this dealership for anything. If I was told that I would get my car late I would have made arrangements for my daughter to go to school. As I write this, I still haven't received a call from Rian who promised to call me back when I called at 3:45pm.
0 replies
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5 Star
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3 Star
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2 Star
1 (12.5%)
1 Star
7 (87.5%)