Karri: One Problem After Another

**Karri: One Problem After Another**

I honestly don’t understand how one company can consistently deliver such poor service.

First it was the Karri Cards rollout — an absolute mess from start to finish. Endless queries, complaints, delays, and terrible response times. Eventually things improved, so I gave the company the benefit of the doubt.

Now comes Karri Cover.

I made a simple enquiry and immediately started receiving calls during working hours. I clearly explained that I cannot take personal calls while at work. Despite this, they continued calling during office hours. One “attempted call” didn’t even make my phone ring.

When the agent called again during work hours, I repeated that I cannot take calls at work. Instead of listening, she argued with me. I explained that I had already communicated this the previous day and that my phone never rang for the missed call. She continued arguing instead of assisting professionally.

The moment I said that if this is the level of service just for an inquiry, then I want nothing to do with their cover, the call was ended in my ear. No apology. No professionalism. Nothing.

If this is how potential clients are treated before even signing up, I can only imagine how existing customers are treated.

I really wish schools would stop partnering with this company.