Empty Promises

I recently had a very bad experience with your staff at Kaui Virgin Active in Cedar Square. I was contacted by a manager named James who informed me that he would call me that Monday after his investigations to provide me with feedback on my complaint. It has been 3 weeks since he was supposed to call me. Clearly your organization and staff do not keep their promises or care about customer service. Absolutely Pathetic. I know want to speak to James manager or a Director!!!