NN
Neel N
Active since Mar 2009
220
Reviews
0
Industries
Reviews
220 reviews2 months ago
Empty Promises
I recently had a very bad experience with your staff at Kaui Virgin Active in Cedar Square. I was contacted by a manager named James who informed me that he would call me that Monday after his investigations to provide me with feedback on my complaint. It has been 3 weeks since he was supposed to call me. Clearly your organization and staff do not keep their promises or care about customer service. Absolutely Pathetic. I know want to speak to James manager or a Director!!!
0 replies
3 months ago
Khetha Nsimango - Super Star!
I called in today and spoke to Khetha Nsimango, what an absolute pleasure it was dealing with this super star. He was polite, professional, friendly and had a sense of humor. In the 19 years of dealing with Discovery i have not interacted with anyone like this guy. He was very helpful and spoke clearly. I highly appreciate this. I hope you are looking after him, it would be a shame if you not, as i would hire him. Khetha Nsimango if you are looking for a job, please contact me, organization's need more people like you!!!
56 replies
5 months ago
With Outsurance, you get Nothing out
This morning on 94.7 it was said that if Outsurance cannot beat your current insurance price they will pay R500, i requested a call back and was called by Felicia from Outsurance. She seemed very distracted and asked me repeated questions for info i already gave her, she called me by the wrong name more than once even after correcting her, and then later called me Mam, when i am a male. She was very uninterested in the quote and became even more uninterested and rude when i told her she is quoting me more than double of what i am paying. I had to ask about the R500 as she was ready to cut the call after i told her the premiums are double of what i am paying. Then i was told that i received the R500 in the last 24 months so i wont qualify. Why waste customers time advertising this if you do not give the full info? i am taking this to the ombudsman and you can pay the R5500 ombudsman fee instead of the R500 that you are supposed to pay me. The service from Felicia is absolutely shocking and i would hate to find out how pathetic it would be at claims stage. Outsurance you guys suck!
106 replies
6 months ago
Going to the ombudsman
Dear Discovery, i am absolutely tired of registering complaints against your staff and your processes, why cant your leadership team get this right? Earlier in the year i spoke to someone who confirmed my mum can visit the Cardiologist it just needs to be claimed or approved from a different pot/plan. I then received email confirmation of the auth for her to visit the cardiologist. I was then called by a lady Anele who refused to send me call recordings, i requested to speak to her manager and it is a month later i am still waiting. My mum visited the cardiologist as per your auth that was sent to me on email. Now she is sitting with a bill of R900 from the cardiologist as they say you did not honor the authorization, I am going to take this to the ombudsman as i have the auth in writing from Discovery, Furthermore the ombudsman fee is R4500 vs you pay R900. you pick what you want me to do as your staff is absolutely ***********. PS: i am paying for 2 other medical aids with you and i have my group life cover as well. i am happy to terminate this if you do not resolve the issue. Do not call my mum, as i am authorized to represent her (Neel Naidoo)
106 replies
7 months ago
FNB caused me to crash my car
I have been on the phone with FNB call centre now for over 2 hours. I have been transferred from department to department as no one takes accountability. I have called in over 8 times today with no assistance. I spoke to Sechaba who blind transferred me, I then spoke to Alice who told me she cannot get me a manager as she works remotely, she then put me on hold for 25 minutes. She then disrespected me over the phone thinking i am one of her friends, she should be brought back to the office. I then eventually got a team leader named jeffery. He is a joke and she go work at the back office. No listening skills. He told me he works from the office but his line was so bad i could not hear him, he had to call back numerous times. i am still waiting for assistance. Jeffery and Alice must come back to the office or i am cancelling my accounts. Your ebucks division answers but keeps silent on the phone acting like there's a problem with the line so we hang up. Sherezan assisted me by getting some one from the Ebucks division, but that lady answered and acted like she could not hear, she then hung up. Is FNB now a circus, because wow your service is absolutely horrible. I crashed my car whilst speaking to Alice, that's how frustrated i was with the pathetic service.
53 replies
8 months ago
Nedbank Insurance Premium Hike
I have been with Nedbank Insurance for the past year. I have not had a claim with them in the last year. I have been claims free for 7 years. Nedbank decided to hike my premium on both my vehicles and home contents by 8% which is higher than CPI and inflation. Their reason is all insurance policies go through a renewal process and risks calculated. My risk has not changed, if anything I work from home and should be less of a risk. My vehicles both depreciated. They also cite inflation as a reason, how is your increase higher than inflation? Absolute ******* and day light *******. Other insurers review policies at renewal stage and drop the premium. But not Nedbank. Stay away!!
0 replies
9 months ago
Full on harassment
Dear MT, why are you call centre staff harassing us? I received over 8 calls one after the other from your agent. He first had me on mute, I had to greet him twice, then I told him I was not interested and cut the call, he continued to harass and call me back over and over again. The number I got called from was +27834734092, I want you to go and listen to these calls, this is the reason why I won't be renewing my contract with you, I will be cancelling all 3 because of your agent.
0 replies
10 months ago
Patients must beg for service
Dear Discovery, my mum is one of your members for the past 15 years. She is a cancer patient; she is also on chronic diabetes medication. A request was sent from the doctors' rooms for her annual cardiology checkup as there were some irregularities the first time. Application for authorization was sent on the 07/06/2025 to discovery as the appointment was made for tomorrow (24/06/2025) the doctors rooms received a decline today with no mention of why this has been declined. Why must sick patients who are going through the most battle to get assistance from your medical aid? we take cover with you and expect service!!!!! you guys are disgusting.
212 replies
13 months ago
Always a struggle with Fnb and Wesbank
Dear Wesbank, I am unsure why I have to constantly complain about your organization. I app**** for finance in Feb and was granted an interest rate of prime - 0.25, I have since returned that vehicle to the dealer as it had many issues, they have reversed the deal and the finance. Now I have found another vehicle and I app**** for finance and was told Wesbank has declined me, however Absa and Mfc is willing to give me a better rate. I tried calling your credit manager Simon Mudau, he is unavailable. Are you comfortable to say you don't want my business anymore? If so I'm happy to move my home loan, and all 3 accounts to another bank.
53 replies
14 months ago
absolutely horrible service
Dear Wesbank, i have been having issues with your Icrontract since yesterday and this is delaying the delivery of my vehicle, when i accept the Debi check mandate on your icontract it gives a red screen and says i have to accept first to proceed, i cannot proceed yet it shows accepted on my banking profile. FNB says speak to Wesbank, Wesbank says Speak to FNB, the F&I has sent me numerous pins to try and resolve this, clearly the error is not on the F&I side but on Wesbank and FNB side, please let me know if you would prefer i finance the vehicle at another bank to avoid these issues?
53 replies
Review Distribution
5 Star
16 (7.2727272727272725%)
4 Star
1 (0.45454545454545453%)
3 Star
0 (0%)
2 Star
33 (15%)
1 Star
170 (77.27272727272727%)