Pathetic ustomer service

I am deeply disturbed by the treatment I received at the Kauai in Sunninghill virgin active, Jhb. I habern purchasing a Smoothie every Sunday for over a year.. As I am not a gym member, I have to wait at the counter outside Kauai. The usual ladies Rose and Pilile were not present today. The new lady took my phone to scan for points and completely ignored me in attempts to retrieve my phone. My phone was out of site for more than 5 to 10 minutes and I could do nothing. I eventually got the Virgin active staff member to get the ladies to respond. Whilst the ladies laughing (ukhile, I think) at me was highly inppropriate, the real concern is what was the motive.