Kawasaki pathetic

Received very poor service from kawasaki s.a . My regulator is packing in and got a confirmation from kawasaki u.s.a that there is a active on this part and i should contact the local dealer . Which i did. And almost a week later i am told sorry cant help or honour the recall because a different dealer brought the bike in and not kawasaki s.a and that its not their problem as the recal is older than 10 years which is incorrect the recal was issued 2012 and still active according to u.s.a. . Should support and recals not be global ? Wouldnt buy a kawasaki again thats for sure.