They just care about the rent they get from you and nothing else

Kyle is not very helpful. He is very responsive when it benefits him but will be of zero assistance once he doesn't need anything from you. I have been struggling since December to get my tag payment refunded and to find out what happened to my key deposit when they took over from the previous agents of the property. I have been sent from pillar to post they keep hiding behind the landlord (because I cannot contact him directly) and the old agents and keep saying they can't help me with anything. I have been calling and sending emails and they have been ignoring me. All I'm saying is if they can ghost me over a small amount and some information imagine what they will do with your larger amounts and queries especially once you've moved out. As the only line of communication when renting from them they should at least be helpful with dealing with the matters that shouldn't be my problem. I didn't pick KBS by choice (since the property was sold while I was living there and they became the new agent) but I will not recommend anyone rent from them