KCS Group (PTY) LTD
1|3 reviews
TE
Tienie E
1 reviews | Active since Member
17 Mar 2018, 18:49
Extremely poor service KCS Group (PTY) LTD Internet Service Provider
Extremely poor service and unfair billing with just no discussion or willingness to consultation. Account issued and when an inquiry was issued there is just no reply, no explanation, no willingness to communicate. Requests for assistance regarding the services that KCS renders are just not answered, for months and when I threatened to move my business elsewhere, I eventually get a response but with no result. All these issues remain unanswered and unsolved. Phone calls to discuss these issues remain unanswered and call back requests remain ignored.
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Tienie E's updateReviewer Update
17 Mar 2018, 19:26I started using KCS Group (PTY) LTD as WiFi service provider in Nelspruit, Mpumalanga. During the last quarter of 2017 I was due to relocate. I informed KCS Group (PTY) LTD of this fact and requested assistance with the relocation of my wifi installation to my new address. This was September 2017. I had no reply from KCS Group (PTY) LTD and eventually I removed the installation myself because I had a deadline to vacate the premises. In January 2018 that I tried again to contact KCS Group (PTY) LTD via mail and phone and I forwarded the original mail to KCS Group (PTY) LTD ********** to indicate the date when I first requested for assistance. I also created a "job ticket" on the newly created KCS Group (PTY) LTD porthole but with no result to this day. I contacted KCS Group (PTY) LTD again at the end of January 2018 and I referred to the mail I send earlier. The KCS Group (PTY) LTD manager in Baberton where they are located apologized profusely after I mentioned the fact that I would like to move my business elsewhere. I was assured that I would be attended to and eventually after
1. removing my installation myself (not KCS Group (PTY) LTD)
2. many many mails and phone calls
3. and 3 months without WiFi coverage because of no installation at my new residence
KCS Group (PTY) LTD finally arrived and did the installation within 30-40 minutes! On the KCS Group (PTY) LTD they advertise a 24h/r, 7 d/pw service yet I waited around 3 months and only after a very serious complaint, I received any attention.
After the installation I continued with my payments of R799p/m. Payments are made in advance and my most recent payment was made on March the 2nd, 2018. I had no issues until the 16th of March when my service was cut off. Miraculously I got hold of KCS Group (PTY) LTD by phone immediately and I was issued with an account in access of R2500. This account was stacked up from the first time I moved in 2017 and it included missed payments and missed debit orders. I was charged for a service that I didn't even have and they were aware of this fact but still they knowingly billed me without any communication or attempt to solve this issue. I requested a breakdown of the account and a copy of my contract. I am charged in advance every month and if I don't pay, my service are suspended, it is based on the same principal that DSTV would charge me. No payment, no service. I Started a business in February and I asked for assistance after I had some difficulties with a certificate that was blocked on my new business outlook e-mail account. I wanted to ask for assistance to see if there was any fault on my side or was the problem on the WiFi licencing side. To this day I had no feedback and assistance and the problem persists. All my communications was done mostly by mail and after no response I called. When I received the bill I called KCS Group (PTY) LTD and during our call I had to end the call suddenly. I requested a call back but again, to this day, I received no call back and no response. I had quite enough at this stage and thus, I ended up logging this complaint with KCS Group (PTY) LTD. I will not accept the bill issued by KCS Group (PTY) LTD.
TE
Tienie E's update17 Mar 2018, 19:26
Reviewer Update
I started using KCS Group (PTY) LTD as WiFi service provider in Nelspruit, Mpumalanga. During the last quarter of 2017 I was due to relocate. I informed KCS Group (PTY) LTD of this fact and requested assistance with the relocation of my wifi installation to my new address. This was September 2017. I had no reply from KCS Group (PTY) LTD and eventually I removed the installation myself because I had a deadline to vacate the premises. In January 2018 that I tried again to contact KCS Group (PTY) LTD via mail and phone and I forwarded the original mail to KCS Group (PTY) LTD ********** to indicate the date when I first requested for assistance. I also created a "job ticket" on the newly created KCS Group (PTY) LTD porthole but with no result to this day. I contacted KCS Group (PTY) LTD again at the end of January 2018 and I referred to the mail I send earlier. The KCS Group (PTY) LTD manager in Baberton where they are located apologized profusely after I mentioned the fact that I would like to move my business elsewhere. I was assured that I would be attended to and eventually after
1. removing my installation myself (not KCS Group (PTY) LTD)
2. many many mails and phone calls
3. and 3 months without WiFi coverage because of no installation at my new residence
KCS Group (PTY) LTD finally arrived and did the installation within 30-40 minutes! On the KCS Group (PTY) LTD they advertise a 24h/r, 7 d/pw service yet I waited around 3 months and only after a very serious complaint, I received any attention.
After the installation I continued with my payments of R799p/m. Payments are made in advance and my most recent payment was made on March the 2nd, 2018. I had no issues until the 16th of March when my service was cut off. Miraculously I got hold of KCS Group (PTY) LTD by phone immediately and I was issued with an account in access of R2500. This account was stacked up from the first time I moved in 2017 and it included missed payments and missed debit orders. I was charged for a service that I didn't even have and they were aware of this fact but still they knowingly billed me without any communication or attempt to solve this issue. I requested a breakdown of the account and a copy of my contract. I am charged in advance every month and if I don't pay, my service are suspended, it is based on the same principal that DSTV would charge me. No payment, no service. I Started a business in February and I asked for assistance after I had some difficulties with a certificate that was blocked on my new business outlook e-mail account. I wanted to ask for assistance to see if there was any fault on my side or was the problem on the WiFi licencing side. To this day I had no feedback and assistance and the problem persists. All my communications was done mostly by mail and after no response I called. When I received the bill I called KCS Group (PTY) LTD and during our call I had to end the call suddenly. I requested a call back but again, to this day, I received no call back and no response. I had quite enough at this stage and thus, I ended up logging this complaint with KCS Group (PTY) LTD. I will not accept the bill issued by KCS Group (PTY) LTD.