KG
KCS Group (PTY) LTD
Unclaimed Business
KG
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLW
Lynette W
1 reviews | Active since Jan 2020
26 Oct 2021, 15:31
Absolutely terrible!
The absolute worst!! Internet speed is 99% of the time not what your paying for, or it's simply off. Service of the staff and technicians are very bad, super arrogant and simply rude. Would absolutely NOT recommend to ANYONE!
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Lynette W
1 reviews | Active since Jan 2020
26 Oct 2021, 15:31
Absolutely terrible!
The absolute worst!! Internet speed is 99% of the time not what your paying for, or it's simply off. Service of the staff and technicians are very bad, super arrogant and simply rude. Would absolutely NOT recommend to ANYONE!
0
Replies (0)GB
Gc B
1 reviews | Active since Jan 2020
20 Dec 2018, 14:57
The worst service and customer care i have experienced in my entire life!!
KCS ISP. I have never in my life as a consumer of various services struggled this much with any service provider as i do with KCS. I have been complaining about my internet service for the past couple of months and it just costs me more and more money every time. As i continuesly have to put down a thousand rand for them to shift my satelite dish as on their side it shows that my internet speed is fine. I am currently paying for an 8 Meg line at KCS and i can bareley load facebook pictures in the newsfeed. There is only two of us on this line and thats the scary part. My last mail to KCS to wich i never got a response or a phone call as i requested in brackets below. "Hi Monique , I hope you are well ? Is the wifi issue sorted as of yet? I am back online but the wifi is still very slow and limited! So i keep finding myself paying for your services and also paying my service provider twice as much as i am paying for my services at KCS. My facebook does not load the photos on my newsfeed at all thats how slow ... This is most definite not normal and i do not know what to do anymore ... this is now a monthly problem and i am tired of paying a R1000.00 every other month for KCS to come and shift my dish. I am a loyal paying customer and expect to receive the services i am paying for as such. If this is not resolved ASAP i will send KCS ISP my bill for the data usage and believe me this is quite a substantial amount. I do not see how after i lodge multiple complaints that not a single one of your staff members or managers are made aware and can not just take 5 minutes to phone me to enquire if my problem has been resolved to my satisfaction or not!? This would be my last mail of complaint directly to your company , if this complaint is not resloved in a timeously fashion i will take matter further. Regards Gabriel" Like i mentioned before this was not my first complaint and i do have email proof of every single complaint that i have lodged directly to someone at KCS ISP. Yet no one is getting back to me! But i receive my monthly bill on time like clock work every month. I hope that KCS ISP gets back to me as they have not done that in months.
Helpful (0)
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Gc B
1 reviews | Active since Jan 2020
20 Dec 2018, 14:57
The worst service and customer care i have experienced in my entire life!!
KCS ISP. I have never in my life as a consumer of various services struggled this much with any service provider as i do with KCS. I have been complaining about my internet service for the past couple of months and it just costs me more and more money every time. As i continuesly have to put down a thousand rand for them to shift my satelite dish as on their side it shows that my internet speed is fine. I am currently paying for an 8 Meg line at KCS and i can bareley load facebook pictures in the newsfeed. There is only two of us on this line and thats the scary part. My last mail to KCS to wich i never got a response or a phone call as i requested in brackets below. "Hi Monique , I hope you are well ? Is the wifi issue sorted as of yet? I am back online but the wifi is still very slow and limited! So i keep finding myself paying for your services and also paying my service provider twice as much as i am paying for my services at KCS. My facebook does not load the photos on my newsfeed at all thats how slow ... This is most definite not normal and i do not know what to do anymore ... this is now a monthly problem and i am tired of paying a R1000.00 every other month for KCS to come and shift my dish. I am a loyal paying customer and expect to receive the services i am paying for as such. If this is not resolved ASAP i will send KCS ISP my bill for the data usage and believe me this is quite a substantial amount. I do not see how after i lodge multiple complaints that not a single one of your staff members or managers are made aware and can not just take 5 minutes to phone me to enquire if my problem has been resolved to my satisfaction or not!? This would be my last mail of complaint directly to your company , if this complaint is not resloved in a timeously fashion i will take matter further. Regards Gabriel" Like i mentioned before this was not my first complaint and i do have email proof of every single complaint that i have lodged directly to someone at KCS ISP. Yet no one is getting back to me! But i receive my monthly bill on time like clock work every month. I hope that KCS ISP gets back to me as they have not done that in months.
0
Replies (0)TE
Tienie E
1 reviews | Active since Jan 2020
17 Mar 2018, 18:49
Extremely poor service KCS Group (PTY) LTD Internet Service Provider
Extremely poor service and unfair billing with just no discussion or willingness to consultation. Account issued and when an inquiry was issued there is just no reply, no explanation, no willingness to communicate. Requests for assistance regarding the services that KCS renders are just not answered, for months and when I threatened to move my business elsewhere, I eventually get a response but with no result. All these issues remain unanswered and unsolved. Phone calls to discuss these issues remain unanswered and call back requests remain ignored.
Helpful (0)
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Tienie E
1 reviews | Active since Jan 2020
17 Mar 2018, 18:49
Extremely poor service KCS Group (PTY) LTD Internet Service Provider
Extremely poor service and unfair billing with just no discussion or willingness to consultation. Account issued and when an inquiry was issued there is just no reply, no explanation, no willingness to communicate. Requests for assistance regarding the services that KCS renders are just not answered, for months and when I threatened to move my business elsewhere, I eventually get a response but with no result. All these issues remain unanswered and unsolved. Phone calls to discuss these issues remain unanswered and call back requests remain ignored.
0
Replies (0)