1 reviews | Active since Member
KCS ISP.
I have never in my life as a consumer of various services struggled this much with any service provider as i do with KCS.
I have been complaining about my internet service for the past couple of months and it just costs me more and more money every time.
As i continuesly have to put down a thousand rand for them to shift my satelite dish as on their side it shows that my internet speed is fine.
I am currently paying for an 8 Meg line at KCS and i can bareley load facebook pictures in the newsfeed. There is only two of us on this line and thats the scary part.
My last mail to KCS to wich i never got a response or a phone call as i requested in brackets below.
"Hi Monique ,
I hope you are well ?
Is the wifi issue sorted as of yet? I am back online but the wifi is still very slow and limited!
So i keep finding myself paying for your services and also paying my service provider twice as much as i am paying for my services at KCS.
My facebook does not load the photos on my newsfeed at all thats how slow ...
This is most definite not normal and i do not know what to do anymore ... this is now a monthly problem and i am tired of paying a R1000.00 every other month for KCS to come and shift my dish.
I am a loyal paying customer and expect to receive the services i am paying for as such.
If this is not resolved ASAP i will send KCS ISP my bill for the data usage and believe me this is quite a substantial amount.
I do not see how after i lodge multiple complaints that not a single one of your staff members or managers are made aware and can not just take 5 minutes to phone me to enquire if my problem has been resolved to my satisfaction or not!?
This would be my last mail of complaint directly to your company , if this complaint is not resloved in a timeously fashion i will take matter further.
Regards Gabriel"
Like i mentioned before this was not my first complaint and i do have email proof of every single complaint that i have lodged directly to someone at KCS ISP. Yet no one is getting back to me!
But i receive my monthly bill on time like clock work every month.
I hope that KCS ISP gets back to me as they have not done that in months.
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.