KI
KCS Internet Service Provider
Unclaimed Business
KI
KCS Internet Service Provider
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, KCS Internet Service Provider faces significant criticism around unreliable connectivity, poor follow-through on service calls, and long wait times for technicians. Customers frequently report logged tickets being ignored and promises of callbacks that never materialise. Unfair billing practices, including call-out fees for infrastructure faults, add to frustration. However, individual staff members like Robbie and William earn praise for going above and beyond, providing speedy, personalised assistance. The business is also recognised for competitive pricing in the Lowveld region, though these positives are overshadowed by widespread service delivery failures.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-75
Recommended: Unlikely
Review Distribution
2.1|11 Reviews
Jun '25 - May '26
5(27.3%)
4(0%)
3(0%)
2(0%)
1(72.7%)
5(27.3%)
4(0%)
3(0%)
2(0%)
1(72.7%)
Frequently Asked Questions About KCS Internet Service Provider
Based on recent customer reviews, KCS Internet Service Provider faces significant criticism around unreliable connectivity, poor follow-through on service calls, and long wait times for technicians. Customers frequently report logged tickets being ignored and promises of callbacks that never materialise. Unfair billing practices, including call-out fees for infrastructure faults, add to frustration. However, individual staff members like Robbie and William earn praise for going above and beyond, providing speedy, personalised assistance. The business is also recognised for competitive pricing in the Lowveld region, though these positives are overshadowed by widespread service delivery failures.
KCS Internet Service Provider has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked KCS Internet Service Provider across 59 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHM
Haizel M
1 reviews | Active since Jan 2020
10 Mar 2026, 08:09
No internet access and no communication
The communication is very poor. 3 days ago we woke up with no internet access, reported with no feedback. Everyday when we call, they log in a ticket and say a technician will be in contact...nothing! Not even an update on what's the issue. Im studying at home, using the internet and our TV is also connected to internet, so now we buy data daily in order to continue normal
Helpful (0)
|Replies (0)HM
Haizel M
1 reviews | Active since Jan 2020
10 Mar 2026, 08:09
No internet access and no communication
The communication is very poor. 3 days ago we woke up with no internet access, reported with no feedback. Everyday when we call, they log in a ticket and say a technician will be in contact...nothing! Not even an update on what's the issue. Im studying at home, using the internet and our TV is also connected to internet, so now we buy data daily in order to continue normal
0
Replies (0)IL
Ian L
1 reviews | Active since Jan 2020
19 Feb 2026, 12:11
Thank you ROBBIE
I have been having some connectivity quality issues with KCS. For the 3 nights in a row the signal strength would come and go like hot flushes on a menopausal woman. Luckily, last night, I happened to connect with one of their fault line consultants named ROBBIE who said that he would try and make a plan. ROBBIE accompanied one of the KCS installation technicians to Sabie and he popped around to my house where he hooked up with his colleagues at the office via his Laptop and he made a plan as promised. This chap is the only one who has said he would help and has followed up on his word, this, despite the fact that he still has to report for duty until 21:00 tonight answering customer calls. KCS can be very lucky that they have someone like ROBBIE who went out of his way-literally- to help try to solve my connectivity issues. Thank you ROBBIE
Helpful (0)
|Replies (0)IL
Ian L
1 reviews | Active since Jan 2020
19 Feb 2026, 12:11
Thank you ROBBIE
I have been having some connectivity quality issues with KCS. For the 3 nights in a row the signal strength would come and go like hot flushes on a menopausal woman. Luckily, last night, I happened to connect with one of their fault line consultants named ROBBIE who said that he would try and make a plan. ROBBIE accompanied one of the KCS installation technicians to Sabie and he popped around to my house where he hooked up with his colleagues at the office via his Laptop and he made a plan as promised. This chap is the only one who has said he would help and has followed up on his word, this, despite the fact that he still has to report for duty until 21:00 tonight answering customer calls. KCS can be very lucky that they have someone like ROBBIE who went out of his way-literally- to help try to solve my connectivity issues. Thank you ROBBIE
0
Replies (0)IL
Ian L
1 reviews | Active since Jan 2020
31 Jan 2026, 19:54
You are NOT ALLOWED TO DIAL THIS NUMBER
So at 09:30 on a Saturday night my Internet Service Provider goes off line.... When I dial the Fault Report Number I get directed to "the 1st available consultant" who responds in an American Accent that " YOU ARE NOT ALLOWED TO DIAL THIS NUMBER" This happend three times in a row 10 minutes apart. Well done to KCS INTERNET SERVICE (non) PROVIDER
Helpful (0)
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Ian L
1 reviews | Active since Jan 2020
31 Jan 2026, 19:54
You are NOT ALLOWED TO DIAL THIS NUMBER
So at 09:30 on a Saturday night my Internet Service Provider goes off line.... When I dial the Fault Report Number I get directed to "the 1st available consultant" who responds in an American Accent that " YOU ARE NOT ALLOWED TO DIAL THIS NUMBER" This happend three times in a row 10 minutes apart. Well done to KCS INTERNET SERVICE (non) PROVIDER
0
Replies (0)MO
Makgopela O
1 reviews | Active since Jan 2020
30 Jan 2026, 08:10
Poor customer support
Since 13tg January I waited for technician to come on side even today I've missed work 3 days while waiting they say just wait he will come I skip work to wait for nothing no apology no text to explain situation I have to be the one calling again to say I'm still waiting a guy say I'm coming send location I send then he doesn't show if I had another option I would take it
Helpful (0)
|Replies (0)MO
Makgopela O
1 reviews | Active since Jan 2020
30 Jan 2026, 08:10
Poor customer support
Since 13tg January I waited for technician to come on side even today I've missed work 3 days while waiting they say just wait he will come I skip work to wait for nothing no apology no text to explain situation I have to be the one calling again to say I'm still waiting a guy say I'm coming send location I send then he doesn't show if I had another option I would take it
0
Replies (0)I
Innocent
1 reviews | Active since Jan 2020
31 Dec 2025, 05:58
Unhappy client
"Warning: KCS - Terrible service, zero accountability 🚨 Paying customers deserve better. Call them, they pass the buck. 'We'll ask someone to call you' = 'We'll ignore you' 😒. No follow-up, no apologies, no service. Slogan says 'Quick response to the needs of our clients' but clearly that's a lie 🤡. Don't waste your money or time on KCS. #BadService #KCSFail #FalseAdvertising"
Helpful (0)
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Innocent
1 reviews | Active since Jan 2020
31 Dec 2025, 05:58
Unhappy client
"Warning: KCS - Terrible service, zero accountability 🚨 Paying customers deserve better. Call them, they pass the buck. 'We'll ask someone to call you' = 'We'll ignore you' 😒. No follow-up, no apologies, no service. Slogan says 'Quick response to the needs of our clients' but clearly that's a lie 🤡. Don't waste your money or time on KCS. #BadService #KCSFail #FalseAdvertising"
0
Replies (0)MW
sF
sunet F
1 reviews | Active since Jan 2020
4 Dec 2025, 07:09
TREATED UNFAIR
HelloPeter Complaint (Safe, Factual & Non-Accusatory) I am posting this to explain the difficult situation I am currently facing with my fibre contract. I had a fibre service with KCS/DNATel, but I recently had to relocate to a new address where their service is unfortunately not available. Because of this, I cannot use the fibre at all. Even though I am unable to receive the service at my new location, I am being held liable for the remaining 15 months of the contract at R1 135 per month, which is an amount I simply cannot afford—especially for a service that cannot be delivered at my new address. I fully understand that installation costs may be recoverable, and I am willing to pay what is fair and reasonable. However, I feel it is very unfair to be charged full monthly fees when no service can be provided and no connection is available. I have tried to arrange a reasonable monthly payment toward the outstanding amount (R300 per month), but I am struggling to get a solution that considers my situation. I am not trying to damage the company’s name. I am only asking for fair treatment and understanding, as this situation is financially stressful and I am not refusing to pay—I simply cannot pay for a service I cannot receive. I hope this can be resolved in a fair and compassionate way.
Helpful (0)
|Replies (0)sF
sunet F
1 reviews | Active since Jan 2020
4 Dec 2025, 07:09
TREATED UNFAIR
HelloPeter Complaint (Safe, Factual & Non-Accusatory) I am posting this to explain the difficult situation I am currently facing with my fibre contract. I had a fibre service with KCS/DNATel, but I recently had to relocate to a new address where their service is unfortunately not available. Because of this, I cannot use the fibre at all. Even though I am unable to receive the service at my new location, I am being held liable for the remaining 15 months of the contract at R1 135 per month, which is an amount I simply cannot afford—especially for a service that cannot be delivered at my new address. I fully understand that installation costs may be recoverable, and I am willing to pay what is fair and reasonable. However, I feel it is very unfair to be charged full monthly fees when no service can be provided and no connection is available. I have tried to arrange a reasonable monthly payment toward the outstanding amount (R300 per month), but I am struggling to get a solution that considers my situation. I am not trying to damage the company’s name. I am only asking for fair treatment and understanding, as this situation is financially stressful and I am not refusing to pay—I simply cannot pay for a service I cannot receive. I hope this can be resolved in a fair and compassionate way.
0
Replies (0)IS
Izak S
1 reviews | Active since Jan 2020
24 Nov 2025, 08:11
Bad service KCS
Very bad service. Wifi router that was supp**** do not cover my whole house. I called and complained. The brought another router, and then the technician installed the old router to work as wifi range extender. Now, most sundays after 17:00, there will be absolutely no internet. Then they blame the extender. Last time i unplugged the extender, but they still said its the extender. They also told me that my tablet has a high ping between the 2 routers, even though i do not even have the tablet anymore. They will promise for a senior technician to come and check, its been how long now, he never came. They are very fast to ask for payment, but they do not have a clue what customer service means. Now i will refuse to pay until my problem is resolved. Im sick and tired now.
Helpful (0)
|Replies (0)IS
Izak S
1 reviews | Active since Jan 2020
24 Nov 2025, 08:11
Bad service KCS
Very bad service. Wifi router that was supp**** do not cover my whole house. I called and complained. The brought another router, and then the technician installed the old router to work as wifi range extender. Now, most sundays after 17:00, there will be absolutely no internet. Then they blame the extender. Last time i unplugged the extender, but they still said its the extender. They also told me that my tablet has a high ping between the 2 routers, even though i do not even have the tablet anymore. They will promise for a senior technician to come and check, its been how long now, he never came. They are very fast to ask for payment, but they do not have a clue what customer service means. Now i will refuse to pay until my problem is resolved. Im sick and tired now.
0
Replies (0)