IL
Ian L
Active since Jan 2020
29
Reviews
0
Industries
Reviews
29 reviews4 months ago
Thank you ROBBIE
I have been having some connectivity quality issues with KCS. For the 3 nights in a row the signal strength would come and go like hot flushes on a menopausal woman. Luckily, last night, I happened to connect with one of their fault line consultants named ROBBIE who said that he would try and make a plan. ROBBIE accompanied one of the KCS installation technicians to Sabie and he popped around to my house where he hooked up with his colleagues at the office via his Laptop and he made a plan as promised. This chap is the only one who has said he would help and has followed up on his word, this, despite the fact that he still has to report for duty until 21:00 tonight answering customer calls. KCS can be very lucky that they have someone like ROBBIE who went out of his way-literally- to help try to solve my connectivity issues. Thank you ROBBIE
0 replies
4 months ago
You are NOT ALLOWED TO DIAL THIS NUMBER
So at 09:30 on a Saturday night my Internet Service Provider goes off line.... When I dial the Fault Report Number I get directed to "the 1st available consultant" who responds in an American Accent that " YOU ARE NOT ALLOWED TO DIAL THIS NUMBER" This happend three times in a row 10 minutes apart. Well done to KCS INTERNET SERVICE (non) PROVIDER
0 replies
9 months ago
Helllooooo. Is anyone there?
Wimpy Pretoriuskop in KNP. Absolute Chaos... Patrons waiting for service, waiting for food, waiting for the bill.
0 replies
18 months ago
VODACOM shuts the door on their own online consultants.
VODACOM does it again. The minimum rating that "hellopter" allows is very flattering for VODACOM. Despite the very efficient and friendly attempts of a Vodacom telephone consultant to try and solve my issues, VODACOM seems to be doing their utmost to prevent even their own consultants to help solve these issues. The latest saga arises from the MY VODACOM app which I can still access on my laptop. I helpful idea was for Vodacom to de-register my Profile on MY VODACOM so that I could re-register with all the correct information that would facilitate my completing the "2 step verification". However, this is were VODACOM has once again shut the door for this to happen. When I go through all the steps to register on MY VODACOM I get told that my number is already registered on another profile. I then get an sms telling me to "log in with my Digital ID" which is linked to my old email address for my old profile. It then gives me a customer care number to phone and after repeatedly telling TOBI that I want to talk to a consultant I eventually connect to a consultant who----you guessed it-----cannot help me and recommends that I visit a VODASHOP. Why are the consultants at the VODASHOPs more qualified than the online consultants? So now, because VODACOM created these stumbling blocks preventing me from accessing my account on MY VODACOM which used to be so simple I have to undertake a 120km journey to a VODASHOP. This has become so pathetically *********** that it is not even worthy of anger but only derisive laughter.
2 replies
19 months ago
Letters to SANTA
I notice that there are ELEVEN THOUSAND EIGHT HUNDRED AND FOUR pages of complaints against Vodacom on the hellopeter platform. This is also not my first one and still I get no closure to my issue. As stated before, when "My Vodacom" app existed all was easy in being able to find out the balances of my phone and for my WiFi ****le. Now that some IDIOT has decided to change the platform to "Vodapay" I cannot access the balance of my WiFi ****le because according to Vodapay that number belongs to another profile. After 4 calls to the Vodapay helpline the very friendly consultants are still not able to assist. The last advice I got was to go to a Vodacom Shop for them to try and solve the issue. Now I have to undertake a 130Km journey to solve an issue that was created by Vodacom. I know that Vodacom is going to respond to this Review by replying that I will receive a call from a consultant and I will wager that the response is automated and not a single real living person at Vodacom even reads this review..... This is like writing a letter to SANTA......
1 reply
19 months ago
VODACOM- Making life difficult
It used to be a fairly simple procedure to use the My Vodacom App while using a mobile phone to check my balances. Now Vodacom have managed to make it almost impossible to do this through their new portal "Vodapay"....It is now virtually impossible for me to link my ****le number to Vodapay to see my data balance.... What makes it worse is that there are so many customers who are trying to navigate this new App that getting through to a consultant means waiting and waiting and waiting and waiting
2 replies
25 months ago
ZERO response from SIRAGO
Since the 16th April 2024 I have been trying to get an answer from Sirago regarding a Claim of mine. I have supp**** the claim number in all of my numerous emails but all I get is an automated response. This is very frustrating and seems so typical of corporate responses, impersonal and disinterested, unless they want money from us.
0 replies
29 months ago
System collapse
Currently standing in a queue in the Banking hall of the Nelspruit branch and the Airconditioning system is not working. How is this even possible. I spoke with the lady at reception and she assured me that "a call has been logged" to rectify the situation. It is 11:15 .....
1 reply
34 months ago
ABSA is *****ing my money.....
I find it pure thievery that ABSA feels entitled to charge a R10 "declined fee" if a transaction could not be processed due to insufficient funds in an account. It has happened to me twice when a Vendor mistakenly chose the Savings option and not the Cheque option as requested by me. What possible costs are being incurred by the bank when a transaction is declined. They are merely *****ing my money. Show me were it states in the "Terms and Conditions" when I opened my account with ABSA , that they are entitled to do this......... They are ********s !!!!!
1 reply
35 months ago
Confusion within VODACOM After Sales Service.
Having accepted an upgrade ON AN EXISTING CONTRACT AND NUMBER I was asked by the courier company RAM to present a Proof of Residence. This is what VODACOM had instructed them to do. I do not a hard copy of any proof of residence as all of that is now digital and as a result I could not take delivery of my UPGRADED Router. I contacted VODACOM Customer services on the same day and the consultant that I spoke with was surprised to hear this because she believed that Proof of Residence is only needed for a NEW CONTRACT or NEW NUMBER. She said that she would inform RAM that I only need to present my ID. I was told the same thing by THREE other consultants from After Sales services 2 days later while still waiting for delivery of my Router. Today RAM warned me of my impending delivery and reminded me to have a PROOF of RESIDENCE ready. I made my 5th CALL to Vodacom only to be told for the 1st time by After Sales service that I DO INDEED NEED A PROOF OF RESIDENCE to receive my Router. WHY DO THE PEOPLE WORKING IN THE SAME DEPARTMENT AT VODACOM GIVE ME CONFLICTING INFORMATION......Just when I thought that things where getting better at VODACOM they revert back to incompetence at the highest degree....
3 replies
Review Distribution
5 Star
7 (24.137931034482758%)
4 Star
1 (3.4482758620689653%)
3 Star
0 (0%)
2 Star
1 (3.4482758620689653%)
1 Star
20 (68.96551724137932%)