TREATED UNFAIR

HelloPeter Complaint (Safe, Factual & Non-Accusatory)

I am posting this to explain the difficult situation I am currently facing with my fibre contract.

I had a fibre service with KCS/DNATel, but I recently had to relocate to a new address where their service is unfortunately not available. Because of this, I cannot use the fibre at all.

Even though I am unable to receive the service at my new location, I am being held liable for the remaining 15 months of the contract at R1 135 per month, which is an amount I simply cannot afford—especially for a service that cannot be delivered at my new address.

I fully understand that installation costs may be recoverable, and I am willing to pay what is fair and reasonable. However, I feel it is very unfair to be charged full monthly fees when no service can be provided and no connection is available.

I have tried to arrange a reasonable monthly payment toward the outstanding amount (R300 per month), but I am struggling to get a solution that considers my situation.

I am not trying to damage the company’s name. I am only asking for fair treatment and understanding, as this situation is financially stressful and I am not refusing to pay—I simply cannot pay for a service I cannot receive.

I hope this can be resolved in a fair and compassionate way.