SF
sunet F
Active since May 2021
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
TREATED UNFAIR
HelloPeter Complaint (Safe, Factual & Non-Accusatory) I am posting this to explain the difficult situation I am currently facing with my fibre contract. I had a fibre service with KCS/DNATel, but I recently had to relocate to a new address where their service is unfortunately not available. Because of this, I cannot use the fibre at all. Even though I am unable to receive the service at my new location, I am being held liable for the remaining 15 months of the contract at R1 135 per month, which is an amount I simply cannot afford—especially for a service that cannot be delivered at my new address. I fully understand that installation costs may be recoverable, and I am willing to pay what is fair and reasonable. However, I feel it is very unfair to be charged full monthly fees when no service can be provided and no connection is available. I have tried to arrange a reasonable monthly payment toward the outstanding amount (R300 per month), but I am struggling to get a solution that considers my situation. I am not trying to damage the company’s name. I am only asking for fair treatment and understanding, as this situation is financially stressful and I am not refusing to pay—I simply cannot pay for a service I cannot receive. I hope this can be resolved in a fair and compassionate way.
53 replies
4 months ago
DEDUCT MONEY WITHOUT ANY SERVICE
Worst Company Ever This company continues to deduct money from your account even when you do not have an active service with them. When you try to get assistance, no one can help over the phone — you are forced to communicate through WhatsApp, where it takes days to get a response and the issue is never resolved. Please do not use this company. It will cost you money even without a service, and you will struggle to get any support. Truly the worst experience.
0 replies
8 months ago
WORST SERVICE
Never go for help at Finfix, if you look at the statements and the amount you pay. Does not add up. They are using the money for something else, and if you ask about that , they have many other answers but not the answer you asked for. Struggling more than 7 months now, just to get answer for people they didnt pay and they keep on phoning us every week and weekend. Do not waste your time to go to Finfix. Its costing you more than you will expect.
1 reply
8 months ago
Best Service
Marizel was the person who called me inconnection with the Insurance, She was friendly and assist me in the best way, Thank you
1 reply
11 months ago
WORST INTERNET PROVIDER
Worst, ever, Please never go there. You wait for answers more than 8 hours. They never help you. The agents working there don't know what they are doing. You must follow up, on instalion and what is going on, and then they will tell you no this and this is short, but no once could have called to say listen you short proof of residance please send it, But when you must pay the R249.00 they are very fast to deduct. Never use Webafrica please people, you are going to wait for answers never get feedback,
0 replies
60 months ago
Fibre
Good day, I'm Writing a Complain against Vox Telecom. We move into a house (unknown the place going to be sold) When I notice Vox about our situation they just said sorry you need to pay the Cancelation fee for almost R2800.00 - I explain and told them we still want to be with them but they said they cant move Fibre, So 1st thing its not our fault the house is been sold - it wasnt our choice Then I give a month Notice to Cancel, I Got the agent to tell the owners to take over the Fibre. Fox Called me 05-05-2021 (almost 25 days before the Cancelation date) that I still need to pay Cancelation fees almost R2800.00 and the NEW owners can do a new Entry, So they want to take Full Cancelation fees by me and then the new Owners can resubmit. So they are getting double the Money, And its not even my Fault the house is sold and they cant move the Fibre.
159 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)