KEEDO TOOK MY MONEY BUT NO DELIVERY

Order: 800019148 Can someone please tell me what happened to my order

I called to asked what happened to an order I made on the 2nd and the agent said she would get back to me, to my surprise order has been returned and it never got to me

Total amount refunded R1,001.98 ZAR.

Please can you clarify where my twins items are?