refund

Hi

I have ordered babby items online on the 02 of july i was told the items i bought were out of stock. .I must send proof of account for refund, I then send it to them . I made several follow up about my refund, I needed to use my airtime and sends emails no one assure me when will I will get my refund, I'm expecting a baby the was a reason i needed those items today its day 10 no communication or payout as yet. The services so poor....