Estate Agency Withholding Two Months’ Rental – No Payment Received

I am the owner of a residential property managed by this agency under a property management mandate.

The tenant has paid rental, however two months’ rental has not been paid over to me. It has now been three weeks since the most recent payment was made by the tenant, and I have still not received the funds.

Despite several attempts to resolve the matter through discussions and written communication, the agent has failed to engage constructively and has instead attempted to dictate terms. I have requested:

Payment of all outstanding rental arrears

Transfer of the tenant’s deposit into my bank account

A full rental reconciliation statement

To date, these requests have not been comp**** with.

The withholding of rental monies raises serious concerns regarding the handling of trust funds. Formal notices have been issued, and the matter has been escalated to the relevant regulatory authorities.