Immoral Business Practices

The agent representing KW Select acted *********ly regarding the process of renting out the property and disappeared as soon as he received his commission.

Grievances: The agent presented us with a tenant signee that failed their credit check. The agent told the renter that they can pay "whenever". The agent had already allowed the tenant to move in on the 8th of April, although the lease stated that they would only be able to move in on the 12th. This was done without our knowledge or consent. The agent made various promises to the tenant that we were never informed of. As soon as the agent received his commission, he disappeared and was uncontactable. When we attempted to reach him through KW Select, we were not provided with any information other than he was working from home and that he will be in the office the following day. We attempted to contact him through KW Select for several days. KW Select released a portion of the deposit back to the tenant without our knowledge or consent. This is despite the fact that there are outstanding fees and no exit inspection had been performed yet, nor have the keys to property been returned yet. The final rental statement only reflects occupation until 9 August, despite the house keys only being returned on the 12th of August The dealer principal of KW Select has refused to communicate with us through any of this. I believe that KW Select is liable to resolve these grievances as they backed the agent reputable (and who is still listed on many sites as a KW Select agent), and are responsible for his actions as a member of the KW Select team.