Horrible experience and lack in customer services

I recently serviced (yesterday) at Kelston Motor Group in Gqeberha. Due to delays in authorisation the vehicle had to be left overnight to be completed today, I was suprised to find out that my service advisor didn't mention anything about my vehicle being finished after an entire stressful day yesterday of them not finding me in their service even though confirmation emails were sent as well as text messages. This is the second time I've serviced in this branch and each time its a complete nightmare, not only do they lack in customer services but it seems they only cater well for certain people. I am disappointed with such a service from a big company as this.