Kelvin Grove Newlands

Good afternoon

It is with a heavy heart that I would like to report one of Kelvin Groves staff members for gross insubordination in the hope that someone will assist me.

On Saturday, 20th July, I contacted Kelvin Grove to make a booking for tea.

The call took place between 15:40 and 15:48

I asked if I could speak to a manager to professionally arrange this by which my call was handed to Fabian at the restaurant Not the pool lounge

Upon receiving my call he gave me the impression that he was the manager and was extremely ****y and unaccommodating.

Shutting down my every request

I said to him that I was going to terminate the call because of his rudeness and I would prefer to speak to someone higher educated with better understanding to my request.

He said "I'LL DO YOU A FAVOR AND TERMINATE THIS CALL MYSELF" by which he gave me a sarcastic giggle and threw down the telephone in my ear.

Prior to which I asked him if I could pre-order some cakes and scones and pay for everything upfront via EFT as it was a special order.

He absruplty told me NO saying he does not take EFT payments for preorders and because I am not a member

I said to him that we've visited before for tea and it was not a requirement to be a member by which he humiliated and cut me off at every opportunity he got saying "YOU DONT UNDERSTAND, THE ANSWER IS NO BECAUSE YOU ARE NOT A MEMBER"

I would like an apology and someone kind who is knowledgeable and English spoken to adequately assist me please? Someone with a good command of the English language

I would also like to report him to Kelvin Groves Human Resources Department aswell as senior management.

I would like this to reach them in the hope of courtesy

Thank you

Regards

Mrs Raj 0767226887