SR
Shaf R
Active since Jul 2016
11
Reviews
0
Industries
Reviews
11 reviews5 months ago
Tessa's Bakery Riverlands Mall, Observatory
Today i made my very first purcahse with the brand new Tessa's Bakery in Riverlands Mall, Rondebosch, via Refreshi. I am extremely disheartened with the quality of my items. Not only were they extremely few, but they were not the same standard of quality I would usually receive from Tessas Bakery. I had looked so forward to my order for tea time today, and I was extremely disappointed to say the least. I spent an additional R82 on a courier inorder to receive my order and went through a great amount of effort. Initially I thought that it was because it was the day before Christmas and that the store was busy.
0 replies
10 months ago
Refund owing to customer ! Theft ! Dishonest business
Good Day I have returned three knitted sets amounting to over a thousand rand to Yellow Sub Trading, aswell as a coat and beret. The total value which is meant to be refunded to amounts to over R1500. The monies have not been refunded to me despite returned nearly two weeks ago. I received an anonymous email stating that my item was "on sale" which is not true!!!! The email was not undersigned and nobody from their accounts department has contacted me for clarification despite having requested it I would like Yellow Sub Trading to contact me and to pay back the monies owing to me.
0 replies
22 months ago
CAB Foods - Amazing administrative staff
I would like to commend Anthea Matthys from CAB FOODS sales department, for fast and efficient customer service. Anthea contacted me to inform me three days ago that my order would arrive for delivery one day late. When i informed her that I had not received it, Andrea swiftly arranged for the delivery and populated the exact items in the correct amount. Not only did she ensure I received everything timeously She also called to clarify that everything was received. Anthea is calm, tactful and skillful in her role Infact the entire CAB foods team at office level that i have dealt with over time has a very high level of professionalism and goes above and beyond to maintain exellent customer service The best customer service I have ever received !
0 replies
22 months ago
Kelvin Grove Newlands
Good afternoon It is with a heavy heart that I would like to report one of Kelvin Groves staff members for gross insubordination in the hope that someone will assist me. On Saturday, 20th July, I contacted Kelvin Grove to make a booking for tea. The call took place between 15:40 and 15:48 I asked if I could speak to a manager to professionally arrange this by which my call was handed to Fabian at the restaurant Not the pool lounge Upon receiving my call he gave me the impression that he was the manager and was extremely ****y and unaccommodating. Shutting down my every request I said to him that I was going to terminate the call because of his rudeness and I would prefer to speak to someone higher educated with better understanding to my request. He said "I'LL DO YOU A FAVOR AND TERMINATE THIS CALL MYSELF" by which he gave me a sarcastic giggle and threw down the telephone in my ear. Prior to which I asked him if I could pre-order some cakes and scones and pay for everything upfront via EFT as it was a special order. He absruplty told me NO saying he does not take EFT payments for preorders and because I am not a member I said to him that we've visited before for tea and it was not a requirement to be a member by which he humiliated and cut me off at every opportunity he got saying "YOU DONT UNDERSTAND, THE ANSWER IS NO BECAUSE YOU ARE NOT A MEMBER" I would like an apology and someone kind who is knowledgeable and English spoken to adequately assist me please? Someone with a good command of the English language I would also like to report him to Kelvin Groves Human Resources Department aswell as senior management. I would like this to reach them in the hope of courtesy Thank you Regards Mrs Raj 0767226887
0 replies
38 months ago
Awaiting cash refund since 21st February 2023
Order No. 17936130 Good day I refer to the above-mentioned order number, by which I paid Superbalist for nineteen clothing items, but Superbalist only delivered five due to being out of stock on sale items. I have STILL not been refunded despite five requests of trying to receive my cash back, since the 21 February. Nobody has contacted me as yet despite several requests of awaiting and requesting my refund .
0 replies
42 months ago
Hyperli - Dissatisfied
I have been trying to make contact with Hyperli for nearly a month now, regarding my cash refund query of +R1600. They refused to refund me, nor take responsibility for the restaurant, yet they're the ones advertising on behalf of the resturarant. After informing me that they'd refund me, they just credited my Hyperli ewallet, which enforces me to spend via them. Why inform the customer that the refund has been processed, but then credit the customers Hyperli account instead? On top of which, I have since tried to purchase four vouchers, and the credit does not go through. I am really becoming frustrated, as I had requested call backs, and to no prevail, have I received one.
0 replies
46 months ago
Manager - Mr Price Sport-Cavendish
Customer experience - July, 31st - Mr Price Short Cavendish Square, Claremont. Store Manager lacks professionalism, lacks proper training and is unskilled. Does not go out of her way for customers, and shows blatant disrespect towards them. Huge effort required on her part to brush up on people engagement skills. Based on a customer experience by three people.
160 replies
49 months ago
Uber Eats VS Dina Supermarket VS Customer
Dear Uber Eats I ordered four packs of mini Magnums from Dina Supermarket. I've taken a screenshot of them advertising 6 mini Magnums in a pack for R28. I usually purchase from The Ice-cream shop in Constantia, but this time I purchased from Dina because it was cost effective. I purchased three packs of mini chocolate Almond and one pack of mini white chocolate almond, to which I received TWO adult sized Magnums in mint chocolate. Not only did I not order this, but we do not eat mint. The mini Magnums were for my children. I would like a full cash refund by Uber Eats and Dina Supermarket for incorrect items sent, and also mirespresentation by advertising six in a pack when the shopkeepers intent is one. I contacted the store and the owner took no responsibility. Dear Uber Eats, please refund my money, as I will never ever ever purchase from this app again due to dishonesty if the problem is not resolved by yourselves. Also, if an item is not in store, then cancel it. My husband informed the driver that the order is incorrect, and he said that he could not take responsibility for it. Please issue my refund.
0 replies
49 months ago
Mr Price online goods out of stock - No refunds issued
Dear Mr. Price. I have on two occasions purchased on your online store, and afterwards received a notification that the goods were not available. In both occasions, you had not refunded me. I am still awaiting my refunds.
194 replies
49 months ago
Limnos Bakery Cavendish, Claremont.
Today, I visited Limnos Bakery in Cavendish, before my return home. We have been fasting for seventeen hours, and my husband asked me to get him some custard danishes. I arrived at the store, upon which I asked for a takeaway. The danishes were huge and the assistant Lindiwe (as she said her name was) put them inside a packet. I explained to her that we would only be eating them in a few hours, due to fasting, and asked for them to be placed inside of a box, not only because it would keep them fresh, but also because I had done some clothing shopping and I didn't want the items in my trolley to get dirty. I was more than happy to pay for a box. She was extremely rude to me, insisted that I could not have a box, upon which she continued to challenge me in this regard to the extent that I removed my items from the box and returned the box to her. I was not about to get into a fight with a sales assistant over a box infront of other people. Not only did she embarrass me, but was authoritive stating she is sixty five years old. Why she is still employed at that age in a busy coffee shop is beyond me, and also besides the point. Also, she had hundreds of boxes stacked up behind her, and giving me one that I was more than happy to pay for, as I repeatedly stated, was not going to inconvenience the store. She was not courteous even in the slightest, and had a very bad attitude. Ps : I have purchased before, and received a box. The sales assistant who was inside the coffee shop with her didn't say a word, and just looked at me with the same disregard. The guy who usually assists myself and my cousins, is also very very very accommodating, and sweet. I think he is the store manager. I never take to Hello Peter, but I don't think I have ever in my life ever received such petty, selfishly determined customer service to prove a point. When I asked for her name, she wasn't in the slightest concerned that my stating that I would report her. It continued until I was out the door.
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)