YS
Yellow Sub Trading
Claimed Business
YS
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Yellow Sub Trading is experiencing severe and systemic failures across virtually every dimension of the customer experience. Customers consistently report undelivered orders, refused or indefinitely delayed refunds, unreachable customer support, and products that do not match what was advertised. The overwhelming majority of reviews describe adversarial interactions, broken promises, and a business that appears unaccountable to its customers.
Top Strengths:
- •Product Quality & Value: A small number of customers praise the range of dress styles and note that some items are true to size and visually appealing, though this is vastly overshadowed by quality complaints.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#11
in Consumer Goods
NPS Score
-96
Recommended: Unlikely
Review Distribution
1.2|84 Reviews
May '25 - Apr '26
5(5.1%)
4(0%)
3(0%)
2(0%)
1(94.9%)
5(5.1%)
4(0%)
3(0%)
2(0%)
1(94.9%)
Recent reviews (84)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
AT
Allison T
1 reviews | Active since Jan 2020
9 Mar 2026, 10:19
Yellow Sub Trading refusing refund for defective item – only offering store voucher
Title: Yellow Sub Trading refusing refund for defective item – only offering store voucher I am extremely disappointed with my experience with Yellow Sub Trading. On 22 February I placed an online order to the value of R739. Unfortunately several issues occurred with the items received. • The sunglasses delivered were not the colour that I ordered. • The handbag that I purchased broke shortly after use as the glue holding it together came loose. • The jumpsuit that I ordered was returned as the material quality was extremely poor. Despite these issues, I have been informed that I will only receive a store voucher instead of a refund. I do not wish to receive a voucher as I no longer wish to purchase from this store. According to the Consumer Protection Act, goods supp**** must be durable, of good quality and fit for their intended purpose. If goods fail within six months due to a defect, the consumer is entitled to a repair, replacement or refund. A handbag that breaks shortly after first use clearly indicates poor quality and should be refunded or replaced rather than forcing the customer to accept store credit. I would like this matter resolved fairly and request a refund for the defective handbag and the returned item. I hope Yellow Sub Trading will respond promptly and resolve this issue without the need for escalation to the Consumer Goods and Services Ombud.
Helpful (0)
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Allison T
1 reviews | Active since Jan 2020
9 Mar 2026, 10:19
Yellow Sub Trading refusing refund for defective item – only offering store voucher
Title: Yellow Sub Trading refusing refund for defective item – only offering store voucher I am extremely disappointed with my experience with Yellow Sub Trading. On 22 February I placed an online order to the value of R739. Unfortunately several issues occurred with the items received. • The sunglasses delivered were not the colour that I ordered. • The handbag that I purchased broke shortly after use as the glue holding it together came loose. • The jumpsuit that I ordered was returned as the material quality was extremely poor. Despite these issues, I have been informed that I will only receive a store voucher instead of a refund. I do not wish to receive a voucher as I no longer wish to purchase from this store. According to the Consumer Protection Act, goods supp**** must be durable, of good quality and fit for their intended purpose. If goods fail within six months due to a defect, the consumer is entitled to a repair, replacement or refund. A handbag that breaks shortly after first use clearly indicates poor quality and should be refunded or replaced rather than forcing the customer to accept store credit. I would like this matter resolved fairly and request a refund for the defective handbag and the returned item. I hope Yellow Sub Trading will respond promptly and resolve this issue without the need for escalation to the Consumer Goods and Services Ombud.
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Sindy M
1 reviews | Active since Jan 2020
3 Mar 2026, 11:51
****mers
I ordered 3 dresses and paid. One dress was cancelled - no money back. The 2 dresses which were delivered , i had to send them back , no refund was issued. How do such businesses exist? Why are you ****ming us ? You do not even respond to any of the messages. One day all the tears we are crying for our monies will drown you..maybe not you but the people you love.
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Sindy M
1 reviews | Active since Jan 2020
3 Mar 2026, 11:51
****mers
I ordered 3 dresses and paid. One dress was cancelled - no money back. The 2 dresses which were delivered , i had to send them back , no refund was issued. How do such businesses exist? Why are you ****ming us ? You do not even respond to any of the messages. One day all the tears we are crying for our monies will drown you..maybe not you but the people you love.
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Replies (0)NT
Nonhlanhla T
1 reviews | Active since Jan 2020
26 Feb 2026, 02:57
REFUND NOT RECEIVED
I placed an order two weeks ago, a item had to be returned as I was not happy with the quality of the material, it didn't match or come close to what was advertised. The return was successful and advised a refund was app****. Its now over a week, sending emails that I'm yet to receive the refund. I've requested a ref to enable me to log it with PayJustNow. All I'm receiving is confirmation on email that a refund was app****, which is not the case. Im very frustrated, it is day light *******.
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Nonhlanhla T
1 reviews | Active since Jan 2020
26 Feb 2026, 02:57
REFUND NOT RECEIVED
I placed an order two weeks ago, a item had to be returned as I was not happy with the quality of the material, it didn't match or come close to what was advertised. The return was successful and advised a refund was app****. Its now over a week, sending emails that I'm yet to receive the refund. I've requested a ref to enable me to log it with PayJustNow. All I'm receiving is confirmation on email that a refund was app****, which is not the case. Im very frustrated, it is day light *******.
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ABONGILE B
1 reviews | Active since Jan 2020
24 Feb 2026, 07:30
I highly recommend this online store
They have beautifull dresses and they deliver faster. Caters for all kind of styles Im really impresses withh YST
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ABONGILE B
1 reviews | Active since Jan 2020
24 Feb 2026, 07:30
I highly recommend this online store
They have beautifull dresses and they deliver faster. Caters for all kind of styles Im really impresses withh YST
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Sarisha S
1 reviews | Active since Jan 2020
3 Feb 2026, 08:46
Poor Service
Ive placed an order with Yellow Sub Trading.... I phoned last week Thursday, the lady on the phone said they would deliver latest Friday before 2pm. I waited, did not receive anything. I phoned on Saturday again, they say it would be delivered before 1pm .... yesterday, Monday. I phoned again . After 10 mins of holding on and getting cut of the lady said she would check with the delivery driver and contact me back... but she didnt .. I tried to get In contact with them today, Tuesday and im placed on hold for over 15mins.... its absolutely pathetic. If I do not receive my order I expect a refund. I was actually happy before with their service, and enjoyed purchasing products from them but this time around is quite disappointing.... m
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Sarisha S
1 reviews | Active since Jan 2020
3 Feb 2026, 08:46
Poor Service
Ive placed an order with Yellow Sub Trading.... I phoned last week Thursday, the lady on the phone said they would deliver latest Friday before 2pm. I waited, did not receive anything. I phoned on Saturday again, they say it would be delivered before 1pm .... yesterday, Monday. I phoned again . After 10 mins of holding on and getting cut of the lady said she would check with the delivery driver and contact me back... but she didnt .. I tried to get In contact with them today, Tuesday and im placed on hold for over 15mins.... its absolutely pathetic. If I do not receive my order I expect a refund. I was actually happy before with their service, and enjoyed purchasing products from them but this time around is quite disappointing.... m
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Nonhlnhla K
1 reviews | Active since Jan 2020
28 Jan 2026, 11:55
I bought shoes which did not fit me and returned them but now Yellow Subtrading does not want to give me back my refund.apparently they've put the money on their store voucher which I don't want.I won't be buying from them I want my refund order YST694918
Bad service ,they don't want to give me my money
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Nonhlnhla K
1 reviews | Active since Jan 2020
28 Jan 2026, 11:55
I bought shoes which did not fit me and returned them but now Yellow Subtrading does not want to give me back my refund.apparently they've put the money on their store voucher which I don't want.I won't be buying from them I want my refund order YST694918
Bad service ,they don't want to give me my money
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Replies (0)TM
Thato M
1 reviews | Active since Jan 2020
26 Jan 2026, 12:31
Refund
I placed an order and received an outfit that does not fit me. I returned it and I am waiting on a refund. It's been two months and their customer service team seems not to know what they are doing. I have called and no one seems interested in assisting their clients. There are no managers on the floor when you try to escalate. Julian is a lying agent as well. I need my refund processed ASAP.
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Thato M
1 reviews | Active since Jan 2020
26 Jan 2026, 12:31
Refund
I placed an order and received an outfit that does not fit me. I returned it and I am waiting on a refund. It's been two months and their customer service team seems not to know what they are doing. I have called and no one seems interested in assisting their clients. There are no managers on the floor when you try to escalate. Julian is a lying agent as well. I need my refund processed ASAP.
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Unhappy C
1 reviews | Active since Jan 2020
16 Jan 2026, 11:49
DO NOT!! AND I MEAN, DO NOT USE THIS COMPANY!!!!
Only giving this b*llsh*t of a company a star because I cannot proceed further to leave a review. Ordered a parcel for delivery but their courier guy told me to pick up the parcel from their depo yet the delivery was included in the order. I called their contact number but held for 16 minutes and called again for another 16 minutes yet the was no answer their automated machine keeps telling me that there are callers on the line ahead of me when it comes to my turn it then says I must send an email. NEVER USING THEIR SERVICES AGAIN!! I wish I had read the reviews before ordering from them.
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Unhappy C
1 reviews | Active since Jan 2020
16 Jan 2026, 11:49
DO NOT!! AND I MEAN, DO NOT USE THIS COMPANY!!!!
Only giving this b*llsh*t of a company a star because I cannot proceed further to leave a review. Ordered a parcel for delivery but their courier guy told me to pick up the parcel from their depo yet the delivery was included in the order. I called their contact number but held for 16 minutes and called again for another 16 minutes yet the was no answer their automated machine keeps telling me that there are callers on the line ahead of me when it comes to my turn it then says I must send an email. NEVER USING THEIR SERVICES AGAIN!! I wish I had read the reviews before ordering from them.
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