Yellow Sub Trading
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Yellow Sub Trading is described as an online clothing retailer where customers report severe and recurring failures across fulfilment, refunds, and customer support. Buyers describe paid orders not arriving, returns acknowledged but never refunded, unresponsive call centres and email tickets, and product quality that often does not match listings. A small minority report quick delivery and easy exchanges.
TrustIndex
1.9
Jul '25 - Jun '26
Based on recent customer reviews, Yellow Sub Trading is described as an online clothing retailer where customers report severe and recurring failures across fulfilment, refunds, and customer support. Buyers describe paid orders not arriving, returns acknowledged but never refunded, unresponsive call centres and email tickets, and product quality that often does not match listings. A small minority report quick delivery and easy exchanges.
The most common complaint about Yellow Sub Trading, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Customers repeatedly report paid orders never arriving, overnight and express delivery fees being taken with no faster service rendered, courier handovers failing, and tracking that stalls or shows shipped without movement for weeks.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Yellow sub is an absolute ****, they deducted money from my account knowing very well they did not have stock for the items I had an interest in, as if that’s not worse enough they then refunded me only a small portion of my balance when I requested for my money back they decided it would be best to block my email account to hinder me from having access to them. They are a complete ****, their staff are also just complete rude and know nothing about customer service, I hope everyone who is interested in purchasing from them check the reviews before attempting to purchase from them.
1 reviews | Active since Jan 2020
Yellow sub is an absolute ****, they deducted money from my account knowing very well they did not have stock for the items I had an interest in, as if that’s not worse enough they then refunded me only a small portion of my balance when I requested for my money back they decided it would be best to block my email account to hinder me from having access to them. They are a complete ****, their staff are also just complete rude and know nothing about customer service, I hope everyone who is interested in purchasing from them check the reviews before attempting to purchase from them.
1 reviews | Active since Jan 2020
Yellow sub trading is a ****! They do false advertising of enough stock and after you make payment, their website changes to “out of stock”! As if that’s not enough stress, their helpline is not anyway helpful, they don’t solve anything and have the guts to close the ticket. They are avoiding giving me my refund back and that shows how much of a total **** they are, their services are definitely not worth the stress, they treat people as if the products that are being bought are being bought with money from them! Who can work hard for their own money and then throw it around for fun??
1 reviews | Active since Jan 2020
Yellow sub trading is a ****! They do false advertising of enough stock and after you make payment, their website changes to “out of stock”! As if that’s not enough stress, their helpline is not anyway helpful, they don’t solve anything and have the guts to close the ticket. They are avoiding giving me my refund back and that shows how much of a total **** they are, their services are definitely not worth the stress, they treat people as if the products that are being bought are being bought with money from them! Who can work hard for their own money and then throw it around for fun??
1 reviews | Active since Jan 2020
I always order at yellow every time I need something and they respond quick for returning iterm and they refund you if u don’t do want to exchange , otherwise I don’t have a problem since I order at Yellowsub
1 reviews | Active since Jan 2020
Up to now having sent emails and watsup no one is responding for the incorrect order information. Is there people even working on the customer service side? Dear Mathapelo Phalatsi, Your ticket has been created with the ticket ID 74346 and subject "YST731927"
1 reviews | Active since Jan 2020
Up to now having sent emails and watsup no one is responding for the incorrect order information. Is there people even working on the customer service side? Dear Mathapelo Phalatsi, Your ticket has been created with the ticket ID 74346 and subject "YST731927"
1 reviews | Active since Jan 2020
Terrible service…. its 10days now and I did not receive my parcel… my order is still in preparing…. no feedback…. Don’t answer any calls, mails or whatsapp… PLEASE BE AWARE OF THIS COMPANY BEFORE YOU ORDER FROM THEM!!!!!!
1 reviews | Active since Jan 2020
Terrible service…. its 10days now and I did not receive my parcel… my order is still in preparing…. no feedback…. Don’t answer any calls, mails or whatsapp… PLEASE BE AWARE OF THIS COMPANY BEFORE YOU ORDER FROM THEM!!!!!!
1 reviews | Active since Jan 2020
Never buy online from them. They are not actioning my refund for an online order return. Each time I make a follow-up, someone responds to say they will follow up then next thing… the ticket has been closed. It’s been more than a month now that I was making a follow-up in my refund with no luck of getting assistance.
1 reviews | Active since Jan 2020
Never buy online from them. They are not actioning my refund for an online order return. Each time I make a follow-up, someone responds to say they will follow up then next thing… the ticket has been closed. It’s been more than a month now that I was making a follow-up in my refund with no luck of getting assistance.
1 reviews | Active since Jan 2020
My order was not delivered they kept saying it will be delivered the next day when i called and eventually it was not delivered on time , the service is ridiculous , everyone complains about delivery but they do nothing to fix.
1 reviews | Active since Jan 2020
My order was not delivered they kept saying it will be delivered the next day when i called and eventually it was not delivered on time , the service is ridiculous , everyone complains about delivery but they do nothing to fix.
Yellow Sub Trading has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 82 reviews in the last 12 months. Hellopeter has tracked Yellow Sub Trading across 347 total reviews. How is the TrustIndex calculated? →
