Hi-Fi Tarnishing your brand and simply saying they are Sorry but you have made your DECISION to their MISTAKE they MADE!!

Please assist with this below mentioned matter as a supplier because I was sold goods under false pretence and now I have to run around calling PepKore and Hi-Fi Corporations (Secunda).

"I logged a query with hi-fi corporations in Secunda on the 03 of Qctober regarding a Kelvinator washing machine. The machine gave me problems in September 2024, I reported that it's broken they sent out their technicians and they couldn't fix the machine by then. And I then went back to the store to tell them that my matter has not been resolved. Tshepi who was the manager then credited me with a floor machine (Which was on display) as Kelvinator told them that they don't have that unit anymore. Which I felt it was also a reap off and then Hi-fi corp gave me a new invoice with the date of September last year as it was a new machine. Which I was never informed that I must still count the years from the initial date I bought the machine. The Secunda branch is now saying I must contact Kelvinator directly they cannot help me as the machine is out of warranty. The person that credited me with a new machine "floor Machine" was suppose to tell me that the warranty will still date back from 2023. In their defence now 'Muzi' the manager at the store says they are sorry I was never told that by the then MANAGER "Tshepi"and they sorry to inconvenience me. I should have also read the reciept. That says for more info see our website. I was given the wrong perception of the new invoice. Muzi has actually said he cannot assist me any further I must contact Kelvinator personally as they have made that decision and my ticket has been closed & he was not there when I purchased the machine, the manager then made the mistake as they deal with +-100 people per day so people do MAKE MISTAKE and this is one of them I guess. When I made the purchase I went to Hi-Fi Corp not Kelvinator now they have made that mistake on their side I must suck it up or contact the supplier myself. They are the middle men in all of this. I need feed back as to say what is the way forward because I was sold the goods under false pretence. Not the we are SORRY to inconvenience YOU!! I feel that Muzi did not take my frustration into consideration as to say I must go contact the supplier directly. 2. As to say that they cannot assist me further as I was suppose to log in their website as the reciept says MORE INFO then you will get the T&C's. Please Let Me Know which customer will think of logging into their website to find out that whatever you have purchased on that day it's warranty will date back to the intial date of the first purchase although you were given a new receipt stating that it has a 2 year warranty???"