Taken advantage off

I have been having endless problems withy Ford Kuga which in the first year was getting sorted with no issue however in the second year particularly from March this Year. They have replaced my engine and still issues my plugs weren't even put in right. The car is drinking oil and I'm told that's normal. I am being pushed pillar to post to no real answers.

My car had been giving some performance issues which, when taken back to Ford, was the cat Converter and I waited 3 months for feedback, in those 3 months I left messages but never got a call back, as I was told it was going to get replaced which never happened until I went back to find out what's happening. The guys did a diagnostic and got sensor errors which I said to get fixed and then another senor error in a matter of 2 days after that was fixed in another 3 days my management light comes on again which was now a turbo problem which never got fixed. All I want is what was promised to me. Fix my turbo and replace my cat converter. The start stop feature doesn't work which was also on the job card which isn't even being mentioned.

I has also mailed the dealer principal and no reply on that aswel. The service they promise and the delivery are 2 very different things.