Peugeot Isando Unacceptable Service(Kempston Group)

We were dealing with John Kale who gave us a quote for clutch kit and forks which we paid for on the 12th of August, clutch was delivered to us on the 28th of August after several follow ups with no response. only got a response later to be told eta of the balance was 13th of September till to date we haven't received anything and no communication from John, we have been calling for several times with no favourable response, on the 26th of September John advised that the part is phased out now we chasing for our refund John cuts off or don't pick up his calls. have been asking to speak John's manager with no joy only for a guy called Daniel to call with lame excuses.